Dexcom

Our Powerfully Simple Glucose Monitoring System is here! Dexcom G7 is now available. 

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Dexcom G7 CGM System

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Click here to find FAQs on Dexcom G6 CGM System

Dexcom Clarity

Click here to find FAQs on Dexcom Clarity

Click here for Follow FAQs

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Under the Devices section of Dexcom Clarity&#x27;s Overview page you will find the alert settings and last upload for the device. These settings are for your reference and are separate from Dexcom Clarity settings.

Does Dexcom Clarity have information about my receiver or smart device?

In Dexcom Clarity, use the Settings page to customize data display and sharing. Changes only apply to Dexcom Clarity and do not change any settings on your Dexcom CGM system. Changes made in Settings by a healthcare professional during a clinic session only apply during the session.

How can I customize Dexcom Clarity?

Daily statistics are calculated values for the individual day of the week over the date range selected.

How are the Daily and Hourly Statistics calculated?

It is possible to use both a smart device and a receiver to provide CGM data. The smart device system streams data to the Clarity server, where that data is made available for reports after three hours. 

Can I use both a receiver and smart device with Dexcom Clarity?

The Ambulatory Glucose Profile (AGP) is a licensed, standardized glucose report created by the International Diabetes Center (IDC). AGP provides a big picture view of your diabetes management and is only one part of understanding your glucose patterns.

What is the AGP Report?

Dexcom has identified that signal loss will occur with phones on Android 15, each time a Dexcom G7 sensor is paired.

Will Android 15 affect my Dexcom G7 system?

A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.

What are the computer and software requirements for Dexcom Clarity? 

Yes. If you currently use the Dexcom G5 Mobile Continuous Glucose Monitoring (CGM) System and have downloaded the Dexcom G5 Mobile app, then you have already created a Dexcom account and should use this to log in to CLARITY

Do I need a Dexcom account to access Dexcom CLARITY?

The Clarity User Guide can be found and printed from the Clarity Help menu. Your local Dexcom representative can also provide a printed copy.

Where can I obtain a printed version of the Dexcom Clarity user guide?

Login issues can be caused by having the incorrect country or region selected in your smartphone settings. 

Why do I see &quot;username or password are incorrect&quot; when I try to log into the Dexcom Clarity app on my smartphone? 

When the low utilization filter is applied, days with less than 50% CGM data capture will display.

What is a low utilization day?

In order to receive and see your Dexcom CGM data in Dexcom Clarity and your third-party apps and devices (e.g. Glooko app), please ensure the following settings:

Why am I not seeing data in Dexcom Clarity or in my third-party application?

Clinics can easily send email invitations to patients. All you have to do is accept the email invitation by entering the code provided in the invite from your physician or clinic. Then you will be linked to your physician&#x27;s office. 

How can I share information with my doctor? 

Go to https://clarity.dexcom.eu from an internet browser with internet connection. Review Clarity&#x27;s list of computer and internet requirements if needed.

How do I get to Dexcom Clarity?

If you’re having trouble connecting your Dexcom Clarity data to your clinic, please go to connect.dexcom.eu to enter the clinic code.

What can I do if I am having trouble sharing data with my clinic through the Dexcom Clarity mobile app?

All data uploaded into Dexcom Clarity will remain accessible as long as the product is available for use. Please note that upon logging in to Clarity for the first time, Clarity may show limited data depending on when the account was created. 

How far back can I access my data?

At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.

How do I access past data from Dexcom STUDIO?

For every release, a notification banner is posted at the top of the Dexcom Clarity on the day of the release. Follow the banner&#x27;s link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.

How do I know when Dexcom Clarity has been updated?

If you upload your receiver to the Clarity home user account, you can share your home user account data with your health care provider. Your clinic will need to give you a sharing invitation via email or printed invitation to initiate sharing. 

How can I share my data using a Dexcom Receiver?

Any event that is entered into your CGM will show up on Dexcom Clarity graphs when your data is updated from your Dexcom G5 Mobile CGM System or you upload your receiver to Clarity.

Will events entered into my CGM receiver show up in Dexcom Clarity?

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The Dexcom G7 has a new sensor patch that contains medical-grade, pressure-sensitive, acrylic-based adhesive. All Dexcom adhesive formulations have passed irritation testing, allow for full sensor wear, and are latex free. 

I am experiencing skin irritation with Dexcom G7, what can I do?

No. You can’t log in with your email unless you used it to create and verify your Dexcom account. 

Can all Dexcom users log in with their email? 

Yes, the Dexcom G7 is approved for use with children 24 months and older.

Is the Dexcom G7 CGM System indicated for paediatric patients?

No. The unique user ID you created when you set up your account is linked to all your glucose information. It can’t be changed.

I’m a current Dexcom user transitioning to a different Dexcom CGM system. Can I update my user ID and log in with my mobile number?

After the sensor session is over, peel the patch off like a band. To make it easier to remove, try the following methods

Removing your Dexcom G7 Sensor

You can log in with your mobile number only if all the following are true

How do I log in with my mobile number?

To purchase a Dexcom receiver, please click here.

How do I get a Dexcom receiver?

The latest Apple iPhones and many of the popular Android smart phones are compatible with both Dexcom G6 and G7; 

My phone is compatible with Dexcom G6, will it also work with Dexcom G7?

You should never close or quit the Dexcom G7 app.

Will my Dexcom G7 app work if the app is closed?

Some people may be sensitive to the sensor adhesive, so extra care can help.

How can I prevent skin irritation?

The G7 app conveniently integrates a Clarity data summary (called the Clarity card) into the home screen of the G7 app for quick and easy insights.

What information is shown on Dexcom Clarity Card?

Press the applicator more firmly against your skin before pushing the button. 

Why can’t I press the applicator button?

Yes. If you sign up with your email, it becomes your Dexcom user ID. You’ll use it to log in to all Dexcom apps and services.

Does signing up with my email affect how I log in?

You have the option to use only the Dexcom G7 app on a compatible smart device,* only the receiver, or both at the same time.

Do I need to use my receiver?

Your user ID determines whether you will get a verification code by email or text message

How do I know if my cerification code will be send in an email or text message?

The steps in this FAQ are instructions for using your continuous glucose monitoring (CGM) system, not medical advice for your diabetes treatment decisions. 

How do I log events and use events to help manage my glucose?

Yes. If you sign up with your mobile number, it becomes your Dexcom user ID. You’ll use it to log in to all Dexcom apps and services.

Does signing up with my mobile number affect how I log in?

If you used your email address or a username to create your account, follow these login instructions.

How do I log in with my email address or a username?

Have you ever wondered why your blood glucose (BG) meter and Dexcom G7 Continuous Glucose Monitor (CGM) reading are not the exact same number?

BG meter vs. CGM reading

No, your smart device must have sound enabled to receive notification sounds.

Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?

Follow up to ten (10) Sharers with Dexcom Follow...

How many Sharer’s can I follow?

Yes, you get Follow notifications when the app is closed.

Will I receive notifications if the Follow app is closed?

Check Dexcom’s compatibility chart before updating your smart device or mobile operating system (OS)...

What devices and software are compatible with Dexcom apps?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

Yes, you can choose which glucose notifications you receive for each Sharer. Changes to settings in the Follow app do not affect the Sharer&#x27;s CGM settings.

Can I customize notification settings?

Allow notifications from Follow in your smart device settings...

What should I do if Follow says notifications are off?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended Android phone settings?

There are several reasons you may not receive expected notifications. In your Follow app...

Why am I not getting glucose notifications?

What are the recommended iPhone settings? 

Remotely monitor a Dexcom CGM user’s glucose with the Dexcom Follow app...

What is Dexcom Follow?

To see the last 24 hours of Sharer’s glucose readings...

How can I see the last 24 hours of my Sharer’s glucose readings?

If you’re changing your smart device, install the Dexcom Follow app on your new device...

How do I follow using my new smart device?

A new Dexcom patient will receive the Dexcom G6 system including a transmitter and sensors.

What components are required with the new G6 system?

Yes, please go to http://www.dexcom.com/global or contact your local Dexcom Representative for more details.

I&#x27;m an existing customer. Can I upgrade to Dexcom G6?

Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile.

Does the Follow App work with G6?

The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. (Please note: The G6 system will not work with the G5 Mobile app.) It is available for free from the Apple App or Google Play stores. The app is named &quot;Dexcom G6&quot;.

How do I set up the Dexcom G6 with my phone?

At this time, Dexcom will not have a recycling program. Dexcom recommends that users dispose of the used applicator following local guidelines for blood containing components.

Is Dexcom creating a recycling program for the sensor applicator at launch?

You have the option to use only the app, only the receiver, or both at the same time.

Health Connect is Google&#x27;s health and fitness tracking app available for use with Android devices. 

Can I share my glucose data with Health Connect?

Just like G5 Mobile, approved sensor insertion sites are on the belly (age 2 years and older) or the upper buttocks (ages 2-17 years).

Where can I insert my G6 sensor?

Yes, G6 does work with Clarity. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.

Will Dexcom Clarity work with G6?

A G6 transmitter lasts for three months (same as G5 Mobile).

How long does the Dexcom G6 transmitter last?

If you’re caring for a Dexcom user (minor or adult) you must create a dependent account for them to log in to their Dexcom CGM app or Clarity account.

How do I create my dependent’s account?

We understand you may be concerned about granting this permission

Why does the G6 Android app ask for Location Permission?

Yes, you can check your CGM information on your Apple Watch! 

Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Apple Watch?

iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility 

What smart phones are compatible with the Follow app? 

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended G6 iPhone settings?

A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

What smart devices are compatible with the G6?

During a sensor session, your Dexcom G6 may detect that the sensor can no longer determine your glucose reading. At this time, the sensor session will end and your receiver or compatible smart device* will display the “Sensor Failed” screen. You will now need to replace the sensor.

Why did my Dexcom G6 sensor fail after I started receiving readings from my current sensor session?

The &quot;Urgent Low Soon&quot; alert is a new alert that can warn users in advance (within 20 minutes) of a severe hypoglycemic event (55 mg/dL or 3.1 mmol/L) - allowing them time to take appropriate action before an event happens.

Are there any changes with alarms and alerts? 

The Dexcom G6 is Dexcom&#x27;s latest generation continuous glucose monitoring (CGM) system. Unlike previous generations, this CGM system is factory-calibrated

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