Dexcom

Our Powerfully Simple Glucose Monitoring System is here! Dexcom G7 is now available. 

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile.

Does the Follow App work with G6?

The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. (Please note: The G6 system will not work with the G5 Mobile app.) It is available for free from the Apple App or Google Play stores. The app is named &quot;Dexcom G6&quot;.

How do I set up the Dexcom G6 with my phone?

We understand you may be concerned about granting this permission

Why does the G6 Android app ask for Location Permission?

Yes, you can check your CGM information on your Apple Watch! 

Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Apple Watch?

iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility 

What smart phones are compatible with the Follow app? 

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended G6 iPhone settings?

A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

What smart devices are compatible with the G6?

During a sensor session, your Dexcom G6 may detect that the sensor can no longer determine your glucose reading. At this time, the sensor session will end and your receiver or compatible smart device* will display the “Sensor Failed” screen. You will now need to replace the sensor.

Why did my Dexcom G6 sensor fail after I started receiving readings from my current sensor session?

Yes, the Dexcom G6 app will be available for free download in the Google Play and Apple App Stores. The Dexcom G5 Mobile App will not work with a G6 System and vice versa.

Is there a new app for the G6?

What is the Android Do Not Disturb Permission?Support for the Android Do Not Disturb Permission was introduced with the release of G6 Android app version 1.9.0.

What is the Android Do Not Disturb Permission? 

What are the recommended G6 Android phone settings?

With the Dexcom G6 app version 1.9 and later, you can ask Siri to recite your Dexcom glucose readings out loud and display your graph directly on the lock screen.This feature is only compatible with iOS devices using iOS 13 and above and supported Apple Watches and watchOS. Visit www.dexcom.com/compatibility to view our compatible smart devices. Check Apple&#x27;s website to see if Siri is available in your country.

How do I set up Siri on the G6 app?

You should first ensure that your Dexcom G6 sensor was correctly inserted...

What can I do if my Dexcom G6 sensor fails during the 2-hour warmup period?

A new Dexcom patient will receive the Dexcom G6 system including a transmitter and sensors.

What components are required with the new G6 system?

Yes, please go to http://www.dexcom.com/global or contact your local Dexcom Representative for more details.

I&#x27;m an existing customer. Can I upgrade to Dexcom G6?

To purchase a Dexcom receiver, please click here.

How do I get a Dexcom receiver?

At this time, Dexcom will not have a recycling program. Dexcom recommends that users dispose of the used applicator following local guidelines for blood containing components.

Is Dexcom creating a recycling program for the sensor applicator at launch?

You have the option to use only the app, only the receiver, or both at the same time.

Do I need to use my receiver?

Health Connect is Google&#x27;s health and fitness tracking app available for use with Android devices. 

Can I share my glucose data with Health Connect?

Just like G5 Mobile, approved sensor insertion sites are on the belly (age 2 years and older) or the upper buttocks (ages 2-17 years).

Where can I insert my G6 sensor?

Yes, G6 does work with Clarity. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.

Will Dexcom Clarity work with G6?

A G6 transmitter lasts for three months (same as G5 Mobile).

How long does the Dexcom G6 transmitter last?

If you’re caring for a Dexcom user (minor or adult) you must create a dependent account for them to log in to their Dexcom CGM app or Clarity account.

How do I create my dependent’s account?

The &quot;Urgent Low Soon&quot; alert is a new alert that can warn users in advance (within 20 minutes) of a severe hypoglycemic event (55 mg/dL or 3.1 mmol/L) - allowing them time to take appropriate action before an event happens.

Are there any changes with alarms and alerts? 

The Dexcom G6 is Dexcom&#x27;s latest generation continuous glucose monitoring (CGM) system. Unlike previous generations, this CGM system is factory-calibrated

What is the Dexcom G6?

No. The new Dexcom G6 CGM system is designed to eliminate the need for fingerstick calibrations* and can be used for 10 days without restart.

Can the sensor be restarted after 10 days?

To reset your Dexcom account password, follow these easy steps.

Dexcom G6 CGM System

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