Dexcom G7 CGM System
Managing your Dexcom Account
Can all Dexcom users log in with their email?
No. You can’t log in with your email unless you used it to create and verify your Dexcom account.
I’m a current Dexcom user transitioning to a different Dexcom CGM system. Can I update my user ID and log in with my mobile number?
No. The unique user ID you created when you set up your account is linked to all your glucose information. It can’t be changed.
How do I log in with my mobile number?
You can log in with your mobile number only if all the following are true
Does signing up with my email affect how I log in?
Yes. If you sign up with your email, it becomes your Dexcom user ID. You’ll use it to log in to all Dexcom apps and services.
Setting Up Your System
Why can’t I press the applicator button?
Press the applicator more firmly against your skin before pushing the button.
Does Dexcom G7 have a sensor code?
Dexcom G7 is factory calibrated. Unlike G6 sensors, the G7 sensors are pre-programmed with the factory calibration setting so you don’t need to enter a sensor code.
What are the recommended Dexcom G7 iPhone settings?
Your smartphone settings can prevent the Dexcom G7 app from working optimally. Learn more about the settings that will allow your app to work as expected.
What are the recommended Dexcom G7 Android smartphone settings?
Your smartphone settings can prevent the Dexcom G7 app from working optimally. Learn more about the settings that will allow your app to work as expected.
Using Your Dexcom CGM System
Can I wear Dexcom G7 through security or while flying?
You can wear your Dexcom G7 sensor when going through walk-through metal detectors and Advanced Imaging Technology (AIT) body scanners.
BG meter vs. CGM reading
Have you ever wondered why your blood glucose (BG) meter and Dexcom G7 Continuous Glucose Monitor (CGM) reading are not the exact same number?
Can I get Dexcom G7 wet?
Once inserted, the sensor is waterproof to 2.4 meters. This is not the case for the receiver.
Using the Dexcom G7 App
Will my Dexcom G7 app work if the app is closed?
You should never close or quit the Dexcom G7 app.
How do I log events and use events to help manage my glucose?
The steps in this FAQ are instructions for using your continuous glucose monitoring (CGM) system, not medical advice for your diabetes treatment decisions.
How do I get activity data into my Dexcom G7 App?
Your Dexcom G7 app can be connected to Apple Health or Google Health Connect to access data from the apps and devices you use to track your activity.
How do I navigate to Health Connect?
First, check the G7 App’s Health Connect connections “details page” to verify that the G7 app has permissions to sync the data you are looking for.
Changing Your Dexcom G7 Sensor
Removing your Dexcom G7 Sensor
After the sensor session is over, peel the patch off like a band. To make it easier to remove, try the following methods
How do I start a new sensor?
You must end the Dexcom G7 sensor session or grace period before you start a new sensor. You can end it in one of two ways:
Can the applicator be recycled?
No, dispose of used applicators and sensors according to local biohazard waste guidelines.
What do I do with the applicator after use?
Dexcom recommends that users dispose of used Dexcom G7 applicators following local guidelines for blood-containing components.
Troubleshooting
I am experiencing skin irritation with Dexcom G7, what can I do?
The Dexcom G7 has a new sensor patch that contains medical-grade, pressure-sensitive, acrylic-based adhesive. All Dexcom adhesive formulations have passed irritation testing, allow for full sensor wear, and are latex free.
How can I prevent skin irritation?
Some people may be sensitive to the sensor adhesive, so extra care can help.
How should I respond to the Signal Loss alert?
App Troubleshooting tips: (It will take up to 5 minutes for any of these to work.)
If I am replacing my compatible smart device,* what will I need to do?
The Dexcom G7 sensor can only connect with one smart device at a time.
Compatibility
My phone is compatible with Dexcom G6, will it also work with Dexcom G7?
The latest Apple iPhones and many of the popular Android smart phones are compatible with both Dexcom G6 and G7;
Why am I being asked to update my smartphone’s operating system (OS) to continue getting Dexcom G7 app updates?
We assess whether to keep supporting older Operating Systems (OS) for Dexcom apps on an annual basis.
Will updating my smart phone affect how I can use my Dexcom G7?
Before upgrading your smart phone or its operating system, check dexcom.com/compatibility.
What smart devices* are compatible with Dexcom G7?
Dexcom G7 is compatible with the latest Apple iPhones and many popular Android devices
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