General
What is CGM
Will using a Dexcom CGM system change my glucose management routine?
If you’re already familiar with continuous glucose monitoring (CGM) systems, Dexcom rtCGM may or may not notably affect your day-to-day routine.
What is the difference between a Dexcom CGM sensor glucose reading and blood glucose value (BGV)?
Dexcom CGM systems measure the glucose levels in the interstitial fluids just beneath your skin.
How do I use Dexcom CGM to make treatment decisions?
With Dexcom CGM, you can make treatment decisions without using your blood glucose (BG) meter.
What are the benefits of using Continuous Glucose Monitoring (CGM)?
Dexcom Continuous Glucose Monitoring (CGM) tracks glucose levels throughout the day and night.
General App
I want to get a new phone. Will this affect my Dexcom CGM?
A variety of iOS and Android smartphones are compatible with Dexcom CGM apps. To view a list of compatible smartphones, visit dexcom.com/compatibility.
What happens after I update my Dexcom CGM app?
After the update, your high and low alert settings revert back to the following preset values:
How do I find my sensor readings and glucose trend screen in my app?
Dexcom ONE sensor glucose readings and trend graph appear on your app home screen and on your receiver home screen.
Adhesive
How do I properly remove the sensor adhesive?
This is a summary of a clinical article published by clinicians independent from Dexcom, based on their knowledge and experience.* Dexcom has not tested these approaches, nor do we endorse these specific approaches.
How do I keep my sensor on for the full 10-day wear?
Dexcom sensors are manufactured with a special adhesive to help them stick to your skin after sensor insertion.
How can I avoid irritated or sensitive skin caused by the sensor adhesive?
These considerations, skin barriers, and professional tips may help. Remember, what works best for one person may not work best for everyone.
Common activities with Dexcom CGM
Troubleshooting your Dexcom CGM
I received a Brief Sensor Issue Alert. What does this mean?
Your sensor is temporarily unable to measure glucose.
What should I do if my sensor reading and blood glucose value don’t match?
Whether you’re new to Dexcom or experienced, review product instructions before using Dexcom CGM. Keep using your blood glucose meter to make treatment decisions until you know how Dexcom works for you.
Can Dexcom sensors be calibrated?
All Dexcom products can be calibrated, but not required. All our systems are designed to work properly without calibrations. Calibration is therefore an optional function.
What do I do if I receive the Sensor Failed alert?
If you are receiving a Sensor Failed Alert on your Dexcom G6 and your inserted sensor will no longer give CGM values, please remove the failed sensor. Insert a new sensor and contact Tech Support at https://amsldiabetes.com.au/dexcom-technical-support-request/ or call 1300 851 056.