Using Your Dexcom G7
Using Your Dexcom G7 Receiver
Do I need a receiver or reader to use the Dexcom G7?
You have the option to use only the Dexcom G7 app on a compatible smart device, only the receiver, or both at the same time.
Where can I see past events that I logged on the Dexcom G7 receiver?
You can see the events you’ve tracked on your display device. On the receiver, navigate to the Event Log, and you’ll see a list of the last 15 events you logged.
How do I log BG meter values or calibrations on the Dexcom G7 receiver?
First, on the receiver, go to Menu > Events > Blood Glucose. Next, select Log Blood Glucose, or to use the BG value as a calibration, select Use as Calibration. Then, follow onscreen instructions.
What is the difference between Power Off and Stop Sensor Session on the Dexcom G7 receiver?
The Power Off option powers down the receiver and acts as an on/off button. The Stop Sensor Session option ends a sensor session.
Common Activities with Dexcom G7
Can I get Dexcom G7 wet?
The Dexcom G7 sensor is waterproof up to 8 feet (2.4 meters). You can also get the sensor wet while bathing, showering, or swimming. The Dexcom G7 receiver is not waterproof.
How to get a Dexcom G7 sensor replacement for a failed sensor or product issue
Contact Technical Support to receive a replacement voucher which you can use at any pharmacy in Canada to get a Dexcom G7 sensor replacement.
Sharps disposal in Canada
Health Product Stewardship Association (HPSA) operates on behalf of Dexcom for the safe disposal of unwanted medications and used sharps in the provinces of Ontario, British Columbia, Manitoba, New Brunswick and Prince Edward Island.
What will I need when contacting Tech Support to report a sensor issue?
To report a sensor issue and request a replacement under the Dexcom Sensor Replacement Policy, you will need the unique identifying number of your product, otherwise known as the Serial Number (or “SN”)...
Changing Your Dexcom G7 Sensor
Can the sensor be restarted after 10 days?
No restarts are allowed. The Dexcom G7 sensor sends glucose data to a user’s compatible display device for up to 10 days with a 12-hour grace period at the end.
How long can I wear the Dexcom G7 sensor?
The Dexcom G7 sensor is indicated to be worn for up to 10 days, with a 12-hour grace period at the end.
What do I do with the applicator after use?
Dexcom recommends that you dispose of used Dexcom G7 applicators following local guidelines for blood-containing components.
How do I start a new Dexcom G7 sensor?
You must end the Dexcom G7 sensor session or grace period before you start a new sensor. You can end it in one of two ways...
Using the Dexcom G7 App
Are there any changes to alerts for Dexcom G7 compared to Dexcom G6?
Dexcom G7 has new alert sounds and sound options. The new Quiet Mode allows users to override phone settings...
Where can I see past events that I logged in the Dexcom G7 app?
You can see the events you’ve tracked on your display device. In the app, navigate to the History tab, and you’ll see a list of the events logged in the last 3 days.
Will my Dexcom G7 app work if the app is closed?
You should never close or quit the Dexcom G7 app. To get your glucose readings and alerts—or to share with your followers—the app must run in the background.
What is Activity Logging with Apple Health or Health Connect?
Activity logging is a way to get data from other activity tracking apps and devices into G7 through Apple Health / Health Connect.
Alerts and Alarm
How do I stop repeated alerts?
Insulin and food both take time to work. Avoid getting repeated alerts while you wait. To do so, go into the alert settings and turn off the Snooze feature.
How can I get fewer nighttime alerts?
If using the app, consider setting up a second alert profile to sleep uninterrupted (unless you go low) by turning off any alerts that aren’t essential for you.
What are Quiet Modes?
Quiet Modes allow you to quickly change your alerts to be more discreet by overriding each alert’s Sound/Vibrate setting.
How do I turn off alerts that I don’t need?
You can turn off most alerts in their settings. The alerts you can’t turn off in their settings – Urgent Low and technical alerts (like Sensor Fail) – can be set to vibrate using Quiet Modes in the app or Alert Sounds on the receiver.
Using Events To Help Manage Your Glucose
What events can be tracked in the Dexcom receiver?
In the receiver, you can track insulin doses, food, and BG meter values. You can also edit and delete events.
What events can be tracked in the Dexcom G7 app?
In the app, you can track insulin doses, meals, activity, and blood glucose (BG) meter values. Track events anytime, as they occur or up to 30 days later. You can also delete events.
How do I log events on the receiver?
First, go to Menu > Events. Then, select the event you want to add and follow the instructions on the screen.
How can I use events to manage my glucose levels?
Dexcom G7 gives you a graph that shows where your glucose has been. Event logging can help you understand why your glucose changed.
Event History
Where can I see past events that I logged on the Dexcom G7 receiver?
You can see the events you’ve tracked on your display device. On the receiver, navigate to the Event Log, and you’ll see a list of the last 15 events you logged.
Where can I see past events that I logged in the Dexcom G7 app?
You can see the events you’ve tracked on your display device. In the app, navigate to the History tab, and you’ll see a list of the events logged in the last 3 days.
What is Activity Logging with Apple Health or Health Connect?
Activity logging is a way to get data from other activity tracking apps and devices into G7 through Apple Health / Health Connect.
What apps and devices are compatible with Apple Health and Health Connect?
A full list of compatible apps that will work with Health Connect on the Google Playstore
Logging BG Meter Values or Calibrations
How do I log BG meter values or calibrations on the Dexcom G7 receiver?
First, on the receiver, go to Menu > Events > Blood Glucose. Next, select Log Blood Glucose, or to use the BG value as a calibration, select Use as Calibration. Then, follow onscreen instructions.
How do I log BG meter values or calibrations in the Dexcom G7 app?
First, in the app, tap + in the Glucose or History tabs. Next, select Log Blood Glucose, or to use the BG value as a calibration, select Use as Calibration. Then, follow onscreen instructions.
Need Additional Help?
Technical Support
Dexcom CGM product troubleshooting and Clarity software support
