Will my Dexcom G7 app work if the app is closed?

You should never close or quit the Dexcom G7 app.
To get your glucose readings and alerts—or to share with your followers†,‡—the app must run in the background.
Open the app by tapping its icon. Safely leave the app by using the Home button; on newer iPhones without a Home button, swipe up to navigate to the Home screen. This will allow the app to run in the background.
†Separate Dexcom Follow app required. Internet connectivity required for data sharing. Followers should always confirm readings on the Dexcom G7 app or receiver before making treatment decisions.
‡Followers must have compatible smart devices to use the Dexcom Follow app: dexcom.com/compatibility

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Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & Diabetes Education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

LBL-1001709 Rev001

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© © 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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