Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Understanding Diabetes & Glucose Monitoring

Understanding Diabetes and Continuous Glucose Monitoring

Coverage and Ordering

How to Order

Insurance Coverage in Canada

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The Dexcom Follow app is a free CGM phone app that allows friends and family to remotely monitor a Dexcom G6 user&#x27;s trending glucose levels.

What is the Dexcom Follow app for diabetes?

A new Dexcom customer will receive the Dexcom G6 system including a transmitter and sensors.

What components are required with the G6 system?

You have the option to use only the app, only the receiver, or both at the same time.

Do I need to use my receiver?

Dexcom G6 is the latest continuous glucose monitoring (CGM) system that provides glucose readings every 5 minutes to those living with type 1 and type 2 diabetes.

What Is Dexcom G6 CGM?

Go to http://www.dexcom.com/global to learn more.

Is Dexcom G6 available in my country?

Dexcom CGM use is clinically proven to lower A1C, reduce hyper and hypoglycemia, and increase time in range through real-time glucose level monitoring.

Can Dexcom G6 lower my A1C?

The Share feature is built in to the Dexcom G6 CGM app and allows you to share glucose data with up to five people.

How does Dexcom Share and the Dexcom Follow app work with family and friends?

Dexcom G6 Continuous Glucose Monitor (CGM) System for diabetes management can be used by type 1 or type 2 patients, age 2 years and older on intensive insulin therapy.

Can Dexcom CGM be used to monitor type 2 diabetes?

It’s important to know how different glucose tests work to understand how Dexcom G6 can be part of your diabetes care. Your doctor may do a glucose assessment test to provide a more accurate glucose number than any product you use at home...

How accurate is the Dexcom G6?

The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost. The system is designed to work properly without calibrations.

Does the G6 accept calibrations?

The only CGM system approved for children ages 2 years and older, the Dexcom G6 continuous glucose monitor can help parents manage diabetes in kids. See how.

Is Dexcom G6 CGM approved for pediatric diabetes management?

Yes, the Dexcom G6 sensor and transmitter is water-resistant and can be submerged under 8 feet of water for up to 24 hours, allowing you to swim, shower or bathe.

Is Dexcom G6 CGM waterproof?

By default, the Quick Glance option is on. It shows your CGM information in the notification area and on the lock screen. 

Is there a Quick Glance widget for the G6?

Find a step-by-step guide showing how to remove and replace your Dexcom G6 transmitter.

How do I replace the Dexcom G6 transmitter?

No. The new Dexcom G6 CGM system is designed to eliminate the need for fingerstick calibrations* and can be used for 10 days without restart.

Can the sensor be restarted after 10 days?

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended G6 iPhone settings?

When there is no arrow, it means more glucose readings are needed to establish your trend.

Why is my trend arrow missing?

Follow these placement and adhesive overpatch tips to keep your Dexcom G6 sensor on longer for the full 10-day wear.

How to Keep Dexcom G6 Sensor on for Full 10-day Wear?

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work on your Android device as expected.

What are the recommended G6 Android phone settings?

Share glucose data from your Dexcom G6 CGM with your doctor or clinic with the Dexcom Clarity app. Learn more.

How do I share my glucose data with my clinic or doctor?

Learn the steps to customize your Dexcom G6 low alarm sounds and alert settings through your continuous glucose monitor receiver or in the Dexcom app.

How to Customize Dexcom G6 Alarm &amp; Alert Settings

What are the recommended phone settings for the Dexcom G6 app?

The Dexcom G6 transmitter lasts for up to a total of three months (90 days). Find more information here:

How long does the Dexcom G6 transmitter last?

The Dexcom G6 app is available for free from the Apple App or Google Play stores. The app is named &quot;Dexcom G6&quot;.

How do I set up the Dexcom G6 with my phone?

If your Dexcom G6 transmitter didn’t pair with a display device and you are seeing a Transmitter Not Found alert, use these solutions to troubleshoot your CGM system.

What Does the Dexcom G6 Transmitter Not Found Alert Mean?

Dexcom G6 insertion sites for adults include stomachs or the backs of their upper arms, while children ages 2-17 can insert the G6 sensor on their bellies or upper buttocks.

Where can you wear the Dexcom G6?

We understand you may be concerned about granting this permission, but Dexcom does not use this permission to track your location.

Why does the G6 Android app ask for Location Permission?

Follow these simple steps to remove the Dexcom G6 sensor for CGM and diabetes management and replace it with a new sensor after 10 days use.

How do I remove and replace the Dexcom G6 CGM sensor?

There are online resources including product instructions and videos available in our Downloads and Guides section.

I&#x27;m having trouble getting started - what should I do?

At this time, Dexcom will not have a recycling program. Dexcom recommends that users dispose of the used applicator following local guidelines for blood containing components.

Is Dexcom creating a recycling program for the sensor applicator at launch?

The Android app supports Android Wear watches to discreetly view your glucose reading, trend arrow, and trend graph.

Can I view my Dexcom CGM data on an Android Wear watch?

Google Health Connect is Google’s health and fitness tracking app available for use with Android devices. You can enable the Dexcom G6 app to share glucose data with Health Connect, which displays glucose data with a three-hour delay. Health Connect will not display real-time glucose information.

Can I share my glucose data with Health Connect?

Yes, the Dexcom app is compatible with the Apple Watch and can be used to discreetly view your CGM information, glucose reading, trend arrow, and trend graph.

Can I view my Dexcom G6 data with an Apple Watch?

If you are experiencing a Sensor Error alert and are not getting Dexcom G6 readings, it means the sensor is temporarily unable to measure the glucose OR your components are not communicating. Tap the alert to get more information.

What does the Dexcom G6 Sensor Error mean and what do I do when I get this message?

If you are experiencing a signal loss, sensor error, or no readings alert you&#x27;ll see a message on your display device screen. Learn more on how to take action when receiving them.

What is the difference between the Dexcom G6 Signal Loss, Sensor Error, and No Readings alerts?

Turn your smart device sideways. The landscape view lets you see up to the last 24 hours of sensor readings and, if you entered Events, your Event markers.

How do I get a recap of my last 24 hours on my smart device?

Learn the steps for changing and replacing the sensor on your Dexcom G6 CGM System, as well as starting a new session.

How Do I Change Dexcom G6 Sensor?

Follow these steps on how to replace your Dexcom G6 transmitter, and pair a new transmitter with the Dexcom receiver or a smart device through the Dexcom app.

How to Replace Your Dexcom G6 Transmitter

Yes, you&#x27;ll need to put in the sensor code from the sensor each time you start a new one. The sensor code is found on the bottom of the applicator on the adhesive strip.

Do I have to put the sensor code in every time I start a new sensor?

The Dexcom G6 sensor is approved to be worn up to 10 days.

How long can I wear the sensor?

Use this video as a guide when inserting a Dexcom G6 sensor using the sensor auto-applicator for easier, more consistent sensor insertions.

Dexcom Sensor Insertion Guide

Check Dexcom&#x27;s compatibility chart before updating your smart device or mobile operating system (OS). Dexcom tests its apps for compatibility on new OS versions after they&#x27;re released.

If I update my device&#x27;s operating system will it still be compatible with Dexcom apps?

Use these steps to learn how to share my glucose data with the Apple Health app.

How do I share my glucose data with the Apple Health app?

When an OS you&#x27;re using is no longer supported for your Dexcom app, we will ask you to update your OS to continue getting app updates.

Why am I being asked to update my phone&#x27;s operating system (OS) to continue getting Dexcom app updates?

Find out which iPhones and other smart devices are compatible with the Dexcom G6 CGM System.

What iPhone and other smart devices are compatible with Dexcom G6?

Automatic updates of the app or your device operating system can change settings or shut down the app. Always update your smart device manually and verify correct device settings afterward.

Will updating my smart device affect how I can use my G6?

With the Dexcom G6 app for iPhone or Apple Watch version, you can ask Siri to recite your Dexcom glucose readings out loud and display your graph directly on the lock screen.

How do I set up Siri on the Dexcom G6 app for iPhone?

This new app permission is required to ensure you can get the Urgent Low alarm and important Dexcom alerts even when you put your phone in the most restrictive Do Not Disturb setting.

What is the Android Do Not Disturb Permission?

Use these considerations to help mitigate Dexcom CGM skin irritation or adhesive allergy for those with sensitive skin.

How can I avoid skin irritation caused by the CGM sensor adhesive?

Please visit status.dexcom.com for real-time updates on the status of Dexcom products.

My system seems to be experiencing an outage. What do I do?

This means that your sensor is no longer working. Remove the failed sensor and replace with a new one.

What do I do when I get the Sensor Failed message?

The question marks mean that the transmitter does not understand the sensor readings for the moment. You will want to wait a minimum of 3 hours for them to clear. If they do not clear within that time frame, please contact Dexcom Technical Support at 1-844-832-1810 (Option 3).

What do the Question Marks (???) mean?

Check here for a live update on the status of the Dexcom Continuous Glucose Monitoring (CGM) servers, including the Dexcom G6 and Follow.

What is the status of the Dexcom server system?

You should never close or quit the app. To get your glucose readings, alerts, and alarm, or to share with your Followers, the app must be running in the background.

Will my Dexcom CGM app work if the app is closed?

This alert tells you when you’re not getting Dexcom G6 readings. Your display device may be too far from your transmitter or there may be something, such as a wall or water, between your transmitter and your display device.

What is the Glucose Sensor Signal Loss alert and what do I do when I get the alert?

Signal loss can occur for a number of reasons. One of the most common reason is smartphone settings that are hindering the app from functioning correctly.

Why am I receiving signal loss for over an hour on my smart device?

Contact Technical Support to receive a replacement voucher which you can use at any pharmacy in Canada What is the status of the Dexcom server system?

Will Android 15 affect my Dexcom G7 system?

If your Dexcom G6 CGM System keeps losing signal, review the following information to make sure that you continue to receive CGM readings on your compatible smart device.

Dexcom G6 CGM System

Dexcom G6 CGM System topics

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