Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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en-AE G7 CGM System

Click Dexcom G7 CGM System FAQs

Dexcom G6 CGM System

Click to view Dexcom G6 FAQs

Clarity  Reporting Software

Click to view Dexcom Clarity FAQs

Follow App for Family & Friends

Click to view Follow App FAQs

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Pairing usually takes less than 5 minutes. If it takes longer, use these troubleshooting tips. You can also go to the Help screen on your display device.

Why is My Dexcom Device Still Searching?

Calibration is not required. If you want to calibrate, you can log it as an event within the G7 App. 

Can I calibrate Dexcom G7?

Your smartphone settings can prevent the Dexcom G7 app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended Dexcom G7 Android smartphone settings?

What are the recommended Dexcom G7 iPhone Settings?

Dexcom G7 is now compatible* with the latest version of Android 15. 

Android™ 15 is compatible, but I am still experiencing Signal Loss. 

After sensor session ends, peel off patch like a bandage. To make it easier, try these tips.

Removing your Dexcom G7 Sensor

No, Direct to Watch can’t share real-time glucose data to Health App partners like Sugarmate or Happy Bob.

Will my Apple Watch* share glucose data with Health Apps like Sugarmate or Happy Bob?

Yes. Dexcom G7 can display glucose on multiple devices including your phone, smartwatch*, and Dexcom receiver or connected AID (Automated Insulin Delivery) system simultaneously and independent of each other. 

If I use Direct to Watch, can I still connect to my AID system? 

Direct to Watch connects the Dexcom G7 sensor directly to your Apple Watch*† using Bluetooth. 

What is Direct to Watch?

To use Direct to Watch, you must have the following.

What are the Device &amp; Operating system requirements for Direct To Watch?

Is Share available from my Watch when in Direct to Watch Mode?

Your watch will mirror the settings of your smartphone.

How can I change the alert settings on my watch?

When you see the orange phone icon beside your sensor reading, Direct to Watch mode is temporarily not working. 

What is the orange phone icon on my Apple Watch Screen?

To use Direct to Watch you must have one of the following Apple Watch* models, running watchOS 10 or later.

What Apple Watches are compatible with Dexcom G7 Direct to Watch?

You’ll see your current glucose reading, trend arrow, trend graph, and alerts.

What G7 features can I view on my Apple Watch when in Direct to Watch Mode?

Currently, the Dexcom G7 Direct to Watch feature is only compatible with Apple Watch.

What smartwatches have Direct to Watch compatibility?

No, Direct to Watch is not available on Dexcom G6.

Is Direct to Watch available with the Dexcom G6 CGM System?

No. A cellular plan isn’t required to connect your Dexcom G7 sensor to your watch.

Do I need to have a cellular plan for my Apple Watch* to be able to use the Direct to Watch Feature?

If you&#x27;re in water, you may not get sensor readings until you get out.

When using Direct to Watch, will I get my numbers while I am swimming?

To set up Dexcom G7 Direct to Watch, you must have an iPhone* that is running iOS 17 or later and an Apple Watch Series 6 or later running watchOS10.

Do I need an iPhone to pair directly with my Apple Watch?

With Direct to Watch mode, you can see your CGM information on your smartwatch, even when you’re not near your phone†.

How do I connect my G7 sensor directly with my Apple Watch*?

In Standard Smartwatch mode, there is no direct connection between the Dexcom G7 sensor and the smartwatch, so users must keep their smartphone within 6 meters to receive glucose readings on their smartwatch.

Dexcom G7 CGM System

Dexcom G7 CGM System topics

Dexcom Help Centre