Dexcom ONE+
Introduction to Dexcom ONE+ System
What are the benefits of using Continuous Glucose Monitoring (CGM)?
Dexcom Continuous Glucose Monitoring (CGM) tracks glucose levels throughout the day and night.
How does Dexcom ONE+ CGM System work?
Continuous Glucose Monitoring (CGM) systems track glucose levels throughout the day.
How do I set up my receiver?
To set up your receiver, refer to the Set up receiver section in the Dexcom ONE+ Start Here guide
Is it painful to insert a Dexcom ONE+ sensor?
The Dexcom auto applicator was designed for easier, more consistent sensor insertions. According to a survey, Dexcom users reported that the initial sensor insertion was painless and easy to use1.
Dexcom ONE+ Compatibility
Is my smartphone compatible with the Dexcom ONE+ app?
A variety of iOS and Android smart devices are compatible with the Dexcom ONE+ app.
What if my smartphone is NOT compatible with Dexcom ONE+?
If your smart device is not compatible with the Dexcom ONE+ app, you may use a Dexcom ONE+ receiver as your display device.
Replacing your Dexcom ONE+ sensor
How do I replace my sensor and start a new sensor session?
Each sensor session lasts up to 10 days with a 12-hour grace period at the end.
My 10-day sensor session is going to end soon, and I want to change my sensor early. Can I change the sensor now?
The Dexcom ONE+ sensor is indicated to be worn for up to 10 days, plus a 12-hour grace period at the end. You can replace your sensor sooner.
Setting Up your Dexcom ONE+ system
How do I set up my Dexcom ONE+ app?
Set up your Dexcom ONE+ app before inserting your sensor.
How do I insert my Dexcom ONE+ sensor?
Dexcom designed the Dexcom ONE+ CGM system sensor auto-applicator for easier, more consistent sensor insertions.
All Dexcom ONE+ users can insert their sensors on their abdomen or the back of their upper arms
All Dexcom ONE+ users can insert their sensors on their abdomen or the back of their upper arms.
Sharing Dexcom ONE+ with Followers
How do I see my Follower’s status?
The Followers List shows the status of your Followers and lets you invite new ones.
How can I see the last 24 hours of my Sharer's glucose readings?
To see the last 24 hours of Sharer's glucose readings
Can my Followers customise notifications?
Your Follower can customize notifications. For example, they can change their settings so they know when you go below 3.9 mmol/L for more than 30 minutes.
What are the recommended iPhone settings for Follow app?
Your phone settings can prevent the Dexcom Follow app from working.
Troubleshooting your Dexcom ONE+
What should I do if my sensor reading and blood glucose value don’t match?
DEXCOM ONE+ CONTINUOUS GLUCOSE MONITORING SYSTEM READING AND METER VALUE
How do I properly remove the sensor adhesive?
This is a summary of a clinical article published by clinicians independent from Dexcom, based on their knowledge and experience.* Dexcom has not tested these approaches, nor do we endorse these specific approaches.
How can I avoid irritated or sensitive skin caused by the sensor adhesive?
These considerations, skin barriers, and professional tips may help. Remember, what works best for one person may not work best for everyone.
What happens if my sensor insertion causes bleeding?
Should the sensor be replaced if bleeding occurs?
Using your Dexcom ONE+ System
Is the Dexcom ONE+ receiver water-resistant?
No, the Dexcom ONE+ receiver is not water-resistant. Keep it dry at all times.
Is there any difference between Dexcom ONE+ app and Dexcom ONE+ receiver?
The Dexcom ONE+ receiver is a dedicated medical device. The app is not, but both the receiver and the app provide:
What is the Dexcom ONE+ receiver battery longevity?
Battery longevity is about 7 days on a full charge, and it takes about 3 hours for the battery to fully charge.
Will logged Events show on my Clarity report?
Any event that is entered into your display device will show up on Dexcom Clarity graphs when your data is uploaded from your Dexcom ONE+ app or you upload your receiver to Clarity.
Clarity
How can I share my Clarity reports with my healthcare professional?
To accept a share invitation from your clinic within the app:
What is Dexcom Clarity?
Dexcom Clarity is an important part of your CGM system, providing a holistic view of your diabetes management by highlighting glucose patterns, trends, and statistics.
How do I create a Dexcom user account?
If you do not have a Dexcom account, you can create one on the login page.
General App
How do I find my sensor readings and glucose trend screen in my app?
Dexcom ONE sensor glucose readings and trend graph appear on your app home screen and on your receiver home screen.
I want to get a new phone. Will this affect my Dexcom CGM?
A variety of iOS and Android smartphones are compatible with Dexcom CGM apps. To view a list of compatible smartphones, visit dexcom.com/compatibility.
What happens after I update my Dexcom CGM app?
After the update, your high and low alert settings revert back to the following preset values: