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Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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en-JO Dexcom G7 CGM System

Click to view Dexcom G7 FAQs

Dexcom G6 CGM System

Click to view Dexcom G6 FAQs

Clarity  Reporting Software

Click to view Dexcom Clarity FAQs

Follow App for Family & Friends

Click to view Follow App FAQs

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Yes, the Dexcom Follow app works the same way as it did with the Dexcom G6 app on compatible smart devices.

Does the Dexcom Follow app work with Dexcom G7?

To create an online account with Dexcom, go to uam2.dexcom.com

How do I create a Dexcom user account?

Yes, Dexcom G7 is indicated for children as young as 2 years old.

Is the Dexcom G7 CGM System indicated for paediatric patients?

Dexcom CGM systems measure the glucose levels in the interstitial fluids just beneath your skin. Blood glucose meters measure glucose levels in your blood.

What is the difference between a Dexcom CGM sensor glucose value and blood glucose value (BGV)?

Smaller, all-in-one sensor; 30-minute sensor warmup; 12-hour grace period at the end of the sensor session; Redesigned mobile app with Clarity reports included and more.

What is new for Dexcom G7?

How to accept a sharing invitation from your clinic within the Clarity app

How can I share my Clarity reports with my healthcare professional? | Dexcom

Yes, Dexcom G7 works with Dexcom Clarity.

Will Dexcom Clarity work with Dexcom G7?

No. Dexcom G6 sensors, transmitters, and receivers are not compatible with the Dexcom G7 CGM System.

Can I use Dexcom G6 components with my Dexcom G7 CGM System?

Before upgrading your smart phone or its operating system, check dexcom.com/g7-compatibility.

Will updating my smart phone affect how I can use my Dexcom G7?

We are always updating the smart device compatibility list. Please visit dexcom.com/g7-compatibility

Are certain smartphones compatible with Dexcom G6 that are not compatible with Dexcom G7?

A variety of iOS and Android smart devices are compatible with Dexcom G7.

What smart devices are compatible with Dexcom G7?

We assess whether to keep supporting older operating systems (OS) for Dexcom apps on an annual basis. When an OS you are using is no longer supported for your Dexcom app, we will ask you to update your OS to continue getting app updates.

Why am I being asked to update my smartphone&#x27;s operating system (OS) to continue getting Dexcom G7 app updates?

Refer to the Dexcom G7 User Guide for information on Dexcom G7 accuracy.

What do I do if my CGM values seem inaccurate?

Dexcom G7 is now compatible* with the latest version of Android 15. 

Android™ 15 is compatible, but I am still experiencing Signal Loss. 

Follow the insertion instructions carefully. Extra care may help you keep your sensor on for the entire sensor session.

How can I keep my Dexcom sensor adhered to my body?

The Dexcom G7 sensor can only connect with one smart device at a time. If you get a new smartphone, for example, you need to go into your old smartphone&#x27;s Bluetooth settings and turn Bluetooth off.

If I am replacing my compatible smart device, what will I need to do?

Your display device may be too far from your sensor or there may be something, such as a wall or water, between your sensor and your display device.

Why am I getting Signal Loss?

Press the applicator more firmly against your skin before pushing the button. Read more.

Why can&#x27;t I press the applicator button?

The Calibration Not Used alert means the sensor was not able to use the calibration you entered.

What does Calibration Not Used mean?

Some people may be sensitive to the sensor adhesive, so extra care can help. Follow the insertion instructions carefully, review the site preparation tips and consider these points.

How can I avoid irritated or sensitive skin caused by the Dexcom G7 sensor adhesive?

Your smartphone settings can prevent the Dexcom G7 app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended Dexcom G7 Android smartphone settings?

What are the recommended Dexcom G7 iPhone Settings?

Pairing usually takes less than 5 minutes. If it takes longer, use these troubleshooting tips. You can also go to the Help screen on your display device.

Why is My Dexcom Device Still Searching?

To share glucose data with Apple Health read our instructions.

How do I share my glucose data with the Apple Health app? | Dexcom

After sensor session ends, peel off patch like a bandage. To make it easier, try these tips.

Removing your Dexcom G7 Sensor

No. Throw out the used applicator and sensor following local guidelines biohazard waste.

Can the applicator be recycled?

You must end the Dexcom G7 sensor session or grace period before you start a new sensor.

How do I start a new sensor?

The Dexcom G7 sensor is indicated to be worn for up to 10 days, plus a 12-hour grace period at the end.

Dexcom G7 CGM System

Dexcom G7 CGM System topics

Dexcom Help Centre