It's easy to switch
from Dexcom G6
to Dexcom G7
Have your first Dexcom G7 sensor ready? Follow these simple steps to smoothly switch from Dexcom G6 to your new Dexcom G7.
Before you start:
Make sure you have your Dexcom/Clarity username and password you used when creating your account or when you last logged in on the Dexcom G6 app. You will not need a new account, username and password when switching from Dexcom G6 to Dexcom G7.
Recommended steps to switch:
Step One: Check your G6 sensor
Ensure your G6 sensor is not active. To check your sensor’s status, open the Dexcom G6 app and if it is still active, select “End sensor session”.
Step Two: Delete the Dexcom G6 app
Remove the Dexcom G6 app from your phone.
Step Three: Download the Dexcom G7 app
Step Four: Log in
Open the Dexcom G7 app on your phone and log in with your existing username and password.
Step Five: Follow on-screen setup instructions
The app will guide you through the setup process to apply your G7 sensor and pair it with the G7 app.
Check out our walkthrough video below on how to apply your Dexcom G7 sensor.
How to Get Started and Set-up your Dexcom G7 App
Keep in mind:
Using Dexcom Clarity and the Share feature with Dexcom Follow:
- If you use the same login credentials, your clinic connection in Dexcom Clarity and your Follower settings will remain intact.
Resetting password:
If you reset your password before logging, log out and then back in on the Clarity app to ensure your clinic can still see your reports.
Alert settings:
Your low and high alerts will be the same as they were on Dexcom G6.
Exploring the Dexcom G7 App:
Glucose tab:
Just like in the Dexcom G6 app, you’ll be able to see your current glucose reading, trend arrows to show rate and direction of change, as well as your glucose trend line.
The Dexcom Clarity card at the bottom of the Glucose tab shows your average glucose, GMI which is an estimate of your lab A1C, and time in range for your selected time period (3, 7, 14, 30, or 90 days).
History tab:
You can add events like blood glucose meter readings, insulin doses, food intake, activity, fasting glucose, and notes by clicking the "+" icon.
This is also where you can view all your logged events.
Connections tab:
Check sensor details, replace, or stop a sensor session
Share your glucose data with your loved ones. Make sure they download the Dexcom Follow app.
Add a clinic code to share your glucose reports and trends with your healthcare team. You’ll need to get this code from your clinic.
Profile tab:
Access and adjust alert settings, activate quiet mode, and find the Help button to access a copy of the Dexcom G7 user guide and helpful FAQs.
Need help? Our Patient Support Services team is here to help guide you.
Self-serve tools and a dedicated support team make switching to Dexcom G7 a breeze.