Why does the Dexcom G7 app ask for my location?

The first time you start the Dexcom G7 app, it verifies that the country you are in matches the country of residence in your account. This ensures you will get the resources and features approved for use where you are currently located.
After you install the app, it will remember your information and not ask to check again. So you can travel to other countries, start new sensors, and update the app while traveling.
If you’ve moved to a different country since creating your account and saving your country of residence, you must create a new account. For example, if you set up a Dexcom account while living Canada, and have since moved to the United Kingdom, you must create a new account with the UK as your country of residence.
If you have trouble with the location check, please contact Technical Support.
*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility

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Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & Diabetes Education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

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