Why am I not seeing my Dexcom CGM data in third party Dexcom connected partner applications?

In order to receive and see your Dexcom CGM data in third-party apps and devices that are Dexcom connected partners (e.g. Digital Health apps and Lifestyle devices), please ensure the following settings:
  • You have consented to share your data with Dexcom during or after account set-up, and consented to sharing with compatible connected applications or devices.
  • In your CGM app, ensure you have turned on Share.
  • You have authorized the Dexcom connected partner application to receive your Dexcom CGM data.
  • You have an active internet connection on your phone.

MAT-0091

Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & Diabetes Education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

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• MAT-0091

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