My connected insulin pump doesn’t work with Dexcom G7 yet, how do I get back on G6?

Dexcom is working closely with our insulin pump partners to integrate Dexcom G7 into current and future automated insulin delivery (AID) systems as quickly as possible.
If you were prescribed Dexcom G7 and you need to switch back to Dexcom G6, reach out to your doctor and obtain a new prescription for Dexcom G6.
Healthcare Providers should continue to prescribe G6 for patients seeking (or using) automated insulin delivery systems until G7 is compatible with their preferred AID system of choice.

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Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & Diabetes Education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

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© © 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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