If I am replacing my compatible smart device, what will I need to do?

The Dexcom G7 sensor can only connect with one smart device at a time. If you get a new smartphone, for example, you need to:
  1. Copy the Dexcom G7 pairing code from your old smartphone's Dexcom G7 app under Connection > Sensor
  2. Go into your old smartphone’s Bluetooth settings
  3. Turn Bluetooth off
  4. Wait at least 15 minutes before connecting your new smartphone to your Dexcom G7 sensor. Once your new smartphone is connected, install the Dexcom G7 app.
  5. After it is installed, go into your new smartphone's Bluetooth settings
  6. Turn your Bluetooth off and on
  7. Wait 15 minutes
  8. Log into your Dexcom account and go through the app setup wizard
  9. Enter the Dexcom G7 pairing code when prompted. You can find the pairing code on the sensor applicator, or in your old smartphone’s Dexcom G7 app under Connection > Sensor.
*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility

MAT-0092

Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & Diabetes Education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

LBL-1001709 Rev001

• MAT-0092

© 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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