I have an iOS device. Do I have to turn on my Critical Alerts?

If using an Apple smart device, you’ll need to enable Critical Alerts during the app onboarding process in order to use the Dexcom G7 app. Critical Alerts should always play a sound and appear on your lock screen when your smartphone notifications are off, muted, or on Do Not Disturb. Critical Alerts include Urgent Low and Sensor Fail.
If you turn off your Critical Alerts, you will be blocked from using the Dexcom G7 app until you turn them back on.
How to turn Critical Alerts back on:
  1. Go to your smart device’s Settings
  2. Tap Dexcom G7
  3. Tap Notifications
  4. Toggle Critical Alerts to turn them on

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Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & Diabetes Education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

LBL-1001709 Rev001

• MAT-0567

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