I am experiencing skin irritation with Dexcom G7, what can I do?

The Dexcom G7 has a new sensor patch that contains medical-grade, pressure-sensitive, acrylic-based adhesive, like the previous G6 patch. The only difference in the adhesive is a slight change in the formulation. Both adhesive formulations passed irritation testing, allow for 10-day wear, and contain no latex.
If you continue to experience skin irritation, the following link provides additional directions and options that can be reviewed with your health care provider to find a solution that is best for you. General techniques to remove the adhesive patch as well as residue from a previous patch can be found here. We would also like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Product Support Portal.

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Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & Diabetes Education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

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© 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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