I have an issue with my G7 sensor, how do I get a replacement?

Dexcom G7 sensor replacements can be picked up at any pharmacy in Canada, when and where it’s convenient for you. Follow the steps below to get your replacement in pharmacy:
  1. Contact Dexcom Technical Support at 1-844-832-1810 (Option 3) or submit a Product Support Request here to report your sensor issue.
  2. An agent will assess your issue and authorize a replacement according to Dexcom's Sensor Replacement Policy. If successful, a sensor replacement voucher will be emailed to you for redemption at a pharmacy of your choice.
  3. Present the voucher from your email to the pharmacy team and receive your replacement sensor. We suggest calling your selected pharmacy in advance to confirm G7 sensors are in stock.
Will I have to pay for my sensor replacement?
An out of pocket expense could be incurred depending on the pharmacy that you choose to obtain your replacement from.

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Technical Support

Dexcom CGM product troubleshooting and Clarity software support
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Dexcom Care

Training & support for new Dexcom users

Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & Diabetes Education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

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