How should I respond to the Signal Loss alert?

Dexcom G7 App
  1. Charge your phone battery to at least 20%.
  2. Turn Bluetooth off. Then turn it back on.
  3. Restart your phone.
  4. Keep your display device within 20 feet of your sensor. Remove any obstructions between them (for example: walls, your body, and water).
  5. Remove used sensors from the Bluetooth devices list in your phone settings.
  6. Use recommended phone settings (iOS or Android) listed in the app at Profile > Phone Settings
  7. Keep the app open and display on your screen for 10 minutes.
  8. If not corrected, contact Technical Support.
Dexcom Receiver
  1. Keep your display device within 20 feet of your sensor. Remove any obstructions between them (for example: walls, your body, and water).
  2. Wait up to 30 minutes.
  3. If not corrected, submit a Product Support Request form.

MAT-0092

Need Additional Help?

Dexcom users getting technical support from dexcom representatives

Technical Support

Dexcom CGM product troubleshooting and Clarity software support
  • Contact Tech Support
Dexcom users getting onboarding support from Dexcom Care team

Dexcom Care

Training & support for new Dexcom users

Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & Diabetes Education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

LBL-1001709 Rev001

• MAT-0092

© © 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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