Can I travel with my Dexcom G7?

Can I download the app while traveling?
Yes, you can download the app while traveling since the download is tied to your App Store or Google account's country settings, which don't change when you travel. 
However, if you have not previously used G7 you won't be able to proceed with Dexcom login and installation. You must install the app for the first time while in your country of residence.
If you are using G7 app v2.6 or later, you will be able to uninstall and reinstall the app if needed while traveling to a different country, as long as you log back in with the same account you have previously used.
Can I travel with my Dexcom G7?
Absolutely! You can take your Dexcom G7 with you when you travel.
Once you've installed the app initially, you're good to go! The location is only checked during the first installation, not during regular use.
If you are using G7 app v2.6 or later, you will be able to uninstall and reinstall the app if needed while traveling to a different country, as long as you log back in with the same account you have previously used.
How can I prevent any issues while traveling?
We understand that traveling requires careful planning, and we want to ensure your journey is as smooth as possible. In the unlikely event that you experience any issues, here are some tips to help you travel with confidence.
  • If possible, carry some backup sensors in case you experience sensor failure
  • Travel with a blood glucose meter (BGM)
  • If you have a Dexcom receiver, it makes a great backup to your app. Bring it, its USB cable and charger If necessary, bring a power converter or adapter for the countries you’re visiting.
If you need a receiver, contact Dexcom Care Patient Support Services at 1-844-832-1810.
What if I have issues with the Dexcom G7 while traveling?
If you encounter any issues with your Dexcom G7 while you're on the go, before uninstalling and reinstalling, we recommend reaching out to our Technical Product Support team for assistance at 1-844-832-1810. They'll be happy to help you troubleshoot any problems you may have.
Technical Product Support - Product troubleshooting and sensor replacement requests
Submit a product support request online and have an agent get back to you.
Available 24 hours a day; 7 days a week
Dexcom Care – Patient Support Services
Request CGM training or assistance with purchasing Dexcom supplies.
Monday – Friday, 10am – 8pm ET (Hours subject to change)

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Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & Diabetes Education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

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For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

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