Compatibility

Compatibility

What are the computer and software requirements for Dexcom CLARITY?

Learn the Dexcom CLARITY software and computer minimum requirements required.
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If I update my device's operating system will it still be compatible with Dexcom apps?

Check Dexcom's compatibility chart before updating your smart device or mobile operating system (OS). Dexcom tests its apps for compatibility on new OS versions after they're released.

How do I know when Dexcom CLARITY has been updated?

For every release, a notification banner is posted at the top of the Dexcom CLARITY on the day of the release.

Need Additional Help?

Dexcom users getting technical support from dexcom representatives

Technical Support

Dexcom CGM product troubleshooting and Clarity software support
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Dexcom users getting onboarding support from Dexcom Care team

Dexcom Care

Training & support for new Dexcom users

Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & Diabetes Education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

LBL-1001709 Rev001

• LBL019203 Rev001

© © 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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