My system seems to be experiencing an outage. What do I do?

  1. Be safe. Use your blood glucose (BG) meter to make treatment decisions until your system is working correctly.
  2. Check your internet connection. Your device must be connected to the internet for you to access your Dexcom account.
  3. Go to status.dexcom.com to find out if this is a wider issue. Dexcom servers may be experiencing a brief service interruption. If there is a known service interruption, be assured that Dexcom has a team working to correct the issue, and the status page will update every 2 hours until resolved.
  4. If you have an internet connection, and there isn’t a known service interruption, and you’re experiencing issues, contact Dexcom Technical Support.

MAT-2715

Need Additional Help?

Dexcom users getting technical support from dexcom representatives

Technical Support

Dexcom CGM product troubleshooting and Clarity software support
  • Contact Tech Support
Dexcom users getting onboarding support from Dexcom Care team

Dexcom Care

Training & support for new Dexcom users

Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & Diabetes Education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

LBL-1001709 Rev001

• MAT-2715

© 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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