Having Difficulty With A Dexcom Product?
Need product troubleshooting support? Submit a Tech Support Request through the online form below. No need to wait on the phone!
We're here to help!
New Customer Enquiries
Are you new to Dexcom and have questions about products, NHS funding or how to place an order? Please visit our FAQs page or complete the Contact Us form.
Office opening times:
Monday - Thursday 09:00 - 17:30
Friday 09:00 - 16:00
0800 031 5761
Monday - Thursday 09:00 - 17:30
Friday 09:00 - 16:00
0800 031 5761
Ready to place an order?
Customer Service & Order Enquiries
Are you an existing customer and have a question about your order, payment or shipment? We are here to provide ongoing support for your Dexcom CGM System.
Office opening times:
Monday - Thursday 09:00 - 17:30
Friday 09:00 - 16:00
0800 031 5761
Monday - Thursday 09:00 - 17:30
Friday 09:00 - 16:00
0800 031 5761
Self-funded customer enquiries –[email protected]
Did you know?
You can log in to your My account to view and update your account and payment details, view your order status and check when your next shipment is due.
You can log in to your My account to view and update your account and payment details, view your order status and check when your next shipment is due.
Technical Support Enquiries
For product troubleshooting, replacement or compatibility enquiries, please complete a Product Support Request.
Office opening times:
Monday - Friday 07:00 - 18:00
Saturday & Sunday 08:00 - 16:30
0800 031 5763
Monday - Friday 07:00 - 18:00
Saturday & Sunday 08:00 - 16:30
0800 031 5763
Training & Resources
We are confident that you will be successful in setting up your Dexcom CGM , but in the case you require any further support, you can access any of these options:
Dexcom Learn
Online Sessions
Book to attend an optional Group on-line session where we will help you to get started. Book here
Nurse Led Support
Resources and FAQs
