Why does the Dexcom G7 app ask for my location?
The first time you start the Dexcom G7 app, it verifies that the country you are in matches the country of residence in your account. This ensures you will get the resources and features approved for use where you are currently located.
After you install the app, it will remember your information and not ask to check again. So you can travel to other countries, start new sensors, and update the app while traveling.
If you’ve moved to a different country since creating your account and saving your country of residence, you must create a new account. For example, if you set up a Dexcom account while living in United States, and have since moved to the United Kingdom, you must create a new account with the UK as your country of residence.
If you have trouble with the location check, please contact your local technical support.
*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility
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Why am I being asked for Location Permission after updating?
We updated our Android app to be compatible with the latest Android Operating Systems. As a result, when you update to G6 Android app version 1.8, you’ll need to re-allow Location Permission for Bluetooth to work.
Will updating my smart phone affect how I can use my Dexcom G7?
Automatic Dexcom G7 app and/or smartphone operating system updates can change settings or shut down the Dexcom app, so always update your smart phone manually and verify the correct device settings afterward.
Why does the Dexcom G7 app ask for Location Permission on Android?*
The Android Bluetooth implementation we use for OS 10 and 11 requires you to give us this level of Location Permission, so we can connect and communicate continuously with the Dexcom G7 sensor.