What do I do if my Dexcom G6 sensor wire breaks off?
Don’t ignore broken or detached sensor wires. A sensor wire could remain under your skin. If this happens, please contact our 24/7 Technical Support at 1-844-607-8398.
If a Dexcom G6 sensor wire breaks off under your skin and you can’t see it, don’t try to remove it. Contact your healthcare provider immediately. You should also seek professional medical help if you experience symptoms of infection or inflammation (such as redness, swelling, or pain at the insertion site).
Follow the Dexcom G6 instructions to help avoid this from happening. If you don’t, you could miss a severe low or high glucose event.
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How do I properly remove the Dexcom sensor adhesive?
Do you find it painful removing the sensor adhesive? Is there a sticky residue left behind on your skin? These techniques and products may help. Remember that what works best for one person may not work best for everyone. You may need to try several different products or methods to figure out what works best for you.
What do I do with the applicator after use?
Dexcom recommends that users dispose of used Dexcom G7 applicators following local guidelines for blood-containing components.
What do I do if my Dexcom G6 applicator won't come off?
If you pressed the button to insert your Dexcom G6 sensor but the applicator got stuck and won’t release, remove the applicator and adhesive patch by following these steps.