Troubleshooting Dexcom G6 CGM System
Updating Your Device Software
Why am I being asked to update my phone's operating system (OS) to continue getting Dexcom app updates?
Dexcom CGM System FAQ
Using the Follow App
Why am I not getting glucose notifications?
There are several reasons you may not receive expected notifications. In your Follow app: Check your Sharer's glucose notifications.
What is Dexcom Follow?
Remotely monitor a Dexcom CGM user’s glucose with the Dexcom Follow app.
Why was I asked to update my Dexcom Follow app?
The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.
Troubleshooting (Setting Up Your System)
Setting Up Your Smartphone or Receiver
Are there any devices that are compatible with G5 that are not compatible with G6?
We are always adding (and in this case removing) new phones to/from our compatibility list. Please check the website for the most up-to-date list of compatible phones. www.dexcom.com/compatibility
What are the recommended G6 iPhone settings?
Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.
Setting Up Sharing and Dexcom Clarity
Why do I see "username or password are incorrect" when I try to log into the Dexcom clarity app on my smartphone?
Dexcom CGM System FAQ