Follow App for Family & Friends
Introduction to Dexcom Follow
What smart devices are compatible with the G6?
A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility
What smart phones are compatible with the Follow app?
iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility
How do I follow using my new smart device?
If you�re changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.
Using Your Dexcom CGM System
What are the recommended Android phone settings?
Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.�
What are the recommended iPhone settings?
Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.�
What is Dexcom Follow?
Remotely monitor a Dexcom CGM user’s glucose with the Dexcom Follow app.
How do I follow using my new smart device?
If you�re changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.
Setting Up Your Dexcom Follow System
What smart devices are compatible with the G6?
A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility
What smart phones are compatible with the Follow app?
iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility
Sharing with Followers
What are the recommended Android phone settings?
Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.�
Why am I not getting glucose notifications?
There are several reasons you may not receive expected notifications. In your Follow app: Check your Sharer's glucose notifications.
What should I do if Follow says notifications are off?
Allow notifications from Follow in your smart device settings. 1. Go to your smart device settings. 2. Go to notifications 3. Find Follow in the app list and turn on notifications. Don�t miss notifications. Allow notifications to show on your lock screen. Keep your volume loud.
Does the Dexcom Follow app work with Dexcom G7?
Yes, the Dexcom Follow app works the same way as it did with the Dexcom G6 app on compatible smart devices.
Dexcom Follow Compatibility FAQ
What are the recommended Android phone settings?
Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.�
What smart devices are compatible with the G6?
A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility
What smart phones are compatible with the Follow app?
iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility
What are the recommended iPhone settings?
Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.�
Troubleshooting Dexcom Follow
What are the recommended Android phone settings?
Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.�
Why am I not getting glucose notifications?
There are several reasons you may not receive expected notifications. In your Follow app: Check your Sharer's glucose notifications.
What should I do if Follow says notifications are off?
Allow notifications from Follow in your smart device settings. 1. Go to your smart device settings. 2. Go to notifications 3. Find Follow in the app list and turn on notifications. Don�t miss notifications. Allow notifications to show on your lock screen. Keep your volume loud.
Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?
No, your smart device must have sound enabled to receive notification sounds.
