Dexcom G7 CGM System
Dexcom G7 Compatability FAQ
Are certain smartphones compatible with Dexcom G6 that are not compatible with Dexcom G7?
We are always updating the smart device compatibility list. Please visit dexcom.com/g7-compatibility for the most up-to-date list of compatible smartphones.
Why am I being asked to update my smartphone's operating system (OS) to continue getting Dexcom G7 app updates?
We assess whether to keep supporting older operating systems (OS) for Dexcom apps on an annual basis.
Will updating my smart phone affect how I can use my Dexcom G7?
Before upgrading your smart phone or its operating system, check dexcom.com/g7-compatibility. Automatic Dexcom G7 app and/or Android smartphone operating system updates can change settings or shut down the Dexcom app, so always update your smart phone manually and verify the correct device settings afterward.
What smart devices are compatible with Dexcom G7?
A variety of iOS and Android smart devices are compatible with Dexcom G7. Please visit dexcom.com/g7-compatibility for the most up-to-date list of compatible smartphones.
Changing Your Dexcom G7 Sensor
Removing your Dexcom G7 Sensor
After sensor session ends, peel off patch like a bandage. To make it easier, try these tips: Loosen edge and soak patch in body oil, like baby oil or an adhesive remover for skin (see product instructions before using). Use adhesive removal wipes for skin to rub the skin that gets exposed as you peel back the patch. Try different pulling techniques:
How long can I wear the Dexcom G7 sensor?
The Dexcom G7 sensor is indicated to be worn for up to 10 days, plus a 12-hour grace period at the end.
Smartwatch and Accessories
Is Share available from my Watch when in Direct to Watch Mode?
Share is not available on smartwatches. Your smartwatch can’t send information to followers. The primary user must use their Dexcom G7 phone app to use Share and Follow.
What G7 features can I view on my Apple Watch when in Direct to Watch Mode?
You’ll see your current glucose reading, trend arrow, trend graph, and alerts. Tap the trend graph to see your sensor readings over the past 1, 3, or 6 hours.
If I use Direct to Watch, can I still connect to my AID system?
Yes. Dexcom G7 can display glucose on multiple devices including your phone, smartwatch, and Dexcom receiver or connected AID (Automated Insulin Delivery) system simultaneously and independent of each other.
What is the orange phone icon on my Apple Watch Screen / When I'm using my watch for my CGM info, when do I need my phone close by?
When you see the orange phone icon beside your sensor reading, Direct to Watch mode is temporarily not working. Your smartwatch* isn’t getting information from the sensor.
