What is the difference between Shutdown and Stop Sensor?
The shutdown option powers down the receiver and acts as an “on” or “off” button, temporarily turning off all communication between your transmitter and receiver during a sensor session. You will not get sensor glucose readings and it will not extend the life of your sensor. If you use the shutdown option, you can turn your receiver back on by holding down the center (or select) button. It is important to give the receiver at least 10 minutes for it to display a reading after it turns back on.
The stop sensor option ends a sensor session and will show a red stoplight symbol in the upper right corner of the trend graph. You will not get sensor glucose readings and you must dispose of your sensor if you stop the session.
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How long does the Dexcom G6 transmitter last?
The transmitter battery is good for 3 months. We recommend that you have your next transmitter in hand within 3 months of starting your previous transmitter.
How do I know which Dexcom receiver I have?
The two Dexcom receivers have different hardware, which makes it easy to tell them apart.
Why isn't my transmitter working and/or why is my Dexcom Continuous Glucose Monitoring (CGM) System telling me to pair a new transmitter?
Dexcom G6 transmitters are under a limited warranty for the first 90 days from activation provided that activation was within 5 months of the shipping date. You can find your transmitter activated date in the settings screen in your display device.