Dexcom CGM & Tandem Mobi FAQs
I am currently on Dexcom G6 and Tandem Mobi. How do I upgrade to be able to connect Dexcom G7?
If you are getting your Dexcom CGM supplies through:
- Durable Medical Equipment (DME) Distributor
Reach out to your DME distributor and mention that you would like to upgrade to Dexcom G7. - Pharmacy
Reach out to your healthcare provider for a Dexcom G7 prescription.
I already have a Dexcom order on file at a DME distributor. Does my healthcare provider have to write a new order for G7?
Your DME distributor may be able to use your current order on-file to upgrade you to Dexcom G7. Call your DME distributor to confirm if you need your healthcare provider to send a new order for Dexcom G7. If so, you can ask them to fax a request to you healthcare provider for a Dexcom G7 order.
I already have a Dexcom G6 prescription at the pharmacy. Does my healthcare provider have to write a new prescription for G7?
Yes. Ask your healthcare provider to send a new prescription for Dexcom G7 to the pharmacy.
When am I eligible to order Dexcom G7?
Call your DME distributor or pharmacy that dispenses your Dexcom supplies to find-out when your insurance will allow you to fill your next order for CGM supplies.
I'm insured by Medicare. Am I required to get a Dexcom G7 receiver? Will Medicare pay for a new receiver, if I already have a Dexcom G6 receiver?
In order to qualify for Medicare coverage of your Dexcom G7 supplies, Medicare requires that you have a receiver that is compatible with Dexcom G7 and that you use that receiver with your supplies, even if you also use a compatible smart device, regardless of whether you use an insulin pump. If Medicare does not pay for a new receiver, Dexcom has launched a new upgrade program that includes a Dexcom G7 receiver at no charge for eligible customers.
I receive healthcare from the VA and I’m new to Dexcom and Tandem. How do I get the Tandem Mobi system?
Ask your VA healthcare provider to send a prescription for Dexcom G7 to the VA pharmacy and to submit an order for Tandem Mobi to the prosthetics department.
I receive healthcare from the VA and I’m currently on Dexcom G6 and Tandem Mobi. How do I upgrade to be able to connect my Tandem Mobi to Dexcom G7?
Ask your VA healthcare provider to send a prescription for Dexcom G7 to the VA pharmacy.
If I'm on the Dexcom G6 and the Tandem Mobi, do I call Dexcom or Tandem for Technical Support?
Please visit https://www.dexcom.com/en-us/faqs/tandem-faqs for information about who to contact for system support.
If I'm on the Dexcom G7 and the Tandem Mobi, do I call Dexcom or Tandem for Technical Support?
Please visit https://www.dexcom.com/en-us/faqs/tandem-faqs for information about who to contact for system support.
What are the features and benefits of Dexcom G7?
- 60% smaller, all-in-one, discreet wearable, easier to use with fewer components than the Dexcom G6
- 30-minute warmup time
- Improved accuracy (overall MARD of 8.2%)
- 10 days wear + 12-hour grace period
- Indicated for wear on the back of the upper arm for ages 2 years and older and also the upper buttocks for ages 2 – 6 years old.
What are the benefits of Tandem Mobi?
What phones are compatible with Dexcom G7?
To determine if your smartphone is compatible with Dexcom G7, please visit www.dexcom.com/compatiblity.
Does my doctor have to write a prescription for the Tandem Mobi?
Yes, if you are not currently on Tandem Mobi, you will need a prescription.
Will Dexcom G6 work with the Mobi app?
Yes, the Dexcom G6 is compatible with the mobi app.
Will Dexcom G7 work with the Mobi app?
Yes, the Dexcom G7 is compatible with the Tandem Mobi app.
How can I get started with Dexcom G7 and the Tandem Mobi if I'm currently not on a pump OR on another AID system?
Please ask your healthcare provider for a prescription.
Can I wear my G6 and G7 at the same time?
No, you cannot wear them at the same time
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