How do I transfer Dexcom G7 to a new compatible phone or smart device*?
The Dexcom G7 sensor can only connect with one smart device at a time. If you get a new smartphone, for example, here's what you need to do to transfer Dexcom G7 and connect it to your new phone:
- Copy the Dexcom G7 pairing code from your old smartphone's Dexcom G7 app under Connection > Sensor
- Go into your old smartphone’s Bluetooth settings
- Turn Bluetooth off
- Wait at least 15 minutes before connecting your new smartphone to your Dexcom G7 sensor. Once your new smartphone is connected, install the Dexcom G7 app.
- After it is installed, go into your new smartphone's Bluetooth settings
- Turn your Bluetooth off and on
- Wait 15 minutes
- Log into your Dexcom account and go through the app setup wizard
- Enter the Dexcom G7 pairing code when prompted. You can find the pairing code on the sensor applicator, or in your old smartphone’s Dexcom G7 app under Connection > Sensor.
*Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility
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