I use Lilly Tempo with my Dexcom CGM, who do I contact for support?
Who do I contact if there are issues with CGM values within the TempoSmart App?
Please direct any questions to the local Lilly Sales Representative, or direct any questions to Lilly Tempo Support at 1-855-LILLY-TEMPO (1-855-545-5983)
Who do I contact if there are issues connecting a patient's Dexcom account to the TempoSmart app?
Please direct any questions to the local Lilly Sales Representative, or direct any questions to Lilly Tempo Support at 1-855-LILLY-TEMPO (1-855-545-5983)
What if my HCP has technical questions regarding the TempoSmart App or Tempo Insights?
Please direct any questions to the local Lilly Sales Representative, or direct any questions to Lilly Tempo Support at 1-855-LILLY-TEMPO (1-855-545-5983)
What if my HCP has technical questions regarding the Dexcom CGM Secondary Display on the Tempo SmartApp?
Please direct any questions to the local Lilly Sales Representative, or direct any questions to Lilly Tempo Support at 1-855-LILLY-TEMPO (1-855-545-5983)
What if my HCP has technical questions or issues on graph/trendlines/reports on Tempo Insights?
Please direct any questions to the local Lilly Sales Representative, or direct any questions to Lilly Tempo Support at 1-855-LILLY-TEMPO (1-855-545-5983)
What if I have issues with my Dexcom CGM or the Dexcom App?
For all Dexcom CGM issues, including the sensor failure during warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact. Dexcom Global Service and Support specialists are available to provide you with product support and troubleshooting at 1-844-607-8398
What if I have issues pairing my TempoSmart Button to my TempoSmart App?
Please direct any questions to the local Lilly Sales Representative, or direct any questions to Lilly Tempo Support at 1-855-LILLY-TEMPO (1-855-545-5983)
What do I do if my HCP tells me about a Lilly product complaint or adverse event?
Priority events, such as a life-threatening Adverse Event, or patient death must be reported by notifying, as applicable, The Lilly Answer Center 888-885-4559, by email at [email protected] or by fax at 888-464-0111.
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