Why is my display device still “Searching for sensor” and not pairing with my Dexcom G6?
Pairing usually takes less than 10 minutes. If it takes longer, use these troubleshooting tips.
- Keep display device close
- App: Always keep phone within 20 feet of sensor.
- Receiver: For pairing, keep receiver within 3 feet of sensor. Be sure there is nothing between the sensor and the receiver, like your body. Pairing can take 5 minutes or longer if you have already paired the app with the sensor.
- Insert sensor to pair: Make sure your sensor is inserted. If it isn’t, insert your sensor now.
- Check pairing code: Check that the pairing code you entered is the pairing code on the applicator. If it isn’t, edit the pairing code.
- Move away from others wearing sensors: To reduce potential interference, stay more than 20 feet from other sensors until pairing is complete. For pairing, you may have to go to a different area to get far enough away from other people.
If you continue to have trouble pairing your sensor, please reach out to Global Technical support:
Global Technical Support – Product troubleshooting or replacement inquiries
1-844-607-8398
Available 24 hours a day; 7 days a week
1-844-607-8398
Available 24 hours a day; 7 days a week
MAT-8222