Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

https://dexcom.com/content/footer-international

global-international-footer

help-center-search

Category Search banner

Go to http://www.dexcom.com/global to learn more.

Is Dexcom G6 available in my country?

A new Dexcom patient will receive the Dexcom G6 system including a transmitter and sensors. An optional touch screen receiver is available as well.

What components are required with the new G6 system?

Dexcom CGM systems measure the glucose levels in the interstitial fluids just beneath your skin. Blood glucose meters measure glucose levels in your blood.

What is the difference between a Dexcom CGM sensor glucose reading and blood glucose value (BGV)?

Visit our Dexcom Store to place your first Dexcom G6 order or to reorder supplies.

I&#x27;m an existing customer. Can I upgrade to Dexcom G6?

The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app.

How do I set up the Dexcom G6 with my phone?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected. Screen Time Screen Time&#x27;s Downtime and App Limits can temporarily disable apps. 

What are the recommended iPhone settings? 

Yes, Dexcom G6 is indicated for children as young as 2 years old.

Is this product approved for Pediatrics?

The Dexcom G6 is Dexcom&#x27;s latest generation continuous glucose monitoring (CGM) system.

What is the Dexcom G6?

Remotely monitor a Dexcom CGM user&#x27;s glucose with the Dexcom Follow app.

What is Dexcom Follow?

To create an online account with Dexcom, go to uam2.dexcom.com

How do I create a Dexcom user account?

You must have a Dexcom account to use Dexcom Clarity. You must use the same Dexcom account for all your Dexcom devices

How do I log in to Dexcom Clarity?

Yes, you get Follow notifications when the app is closed.

Will I receive notifications if the Follow app is closed?

For every release, a notification banner is posted at the top of the Dexcom Clarity on the day of the release.

How do I know when Dexcom Clarity has been updated?

Yes, the Dexcom G6 app will be available for free download in the Google Play and Apple App Stores. The Dexcom G5 Mobile App will not work with a G6 System and vice versa.

Is there a new app for the G6?

The &quot;Bluetooth is off&quot; alert means this function is turned off. It will either show as App Bluetooth is off or Phone Bluetooth is off. Bluetooth must be on to get glucose information on your smart device*.

What does the &quot;Bluetooth is off&quot; alert mean?

Yes, you can check your CGM information on your Apple Watch! The Dexcom G6 app supports Apple Watch and can be used to discreetly view your glucose reading, trend arrow, and trend graph.

Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Apple Watch?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected. App PauseOn Android 10 and above, Pause temporarily disables apps.

What are the recommended Android phone settings?

Please contact your local Dexcom representative.

Who should I contact if I have questions regarding Dexcom Clarity?

Daily statistics are calculated values for the individual day of the week over the date range selected. For example, if the date range is for 14 days, all the CGM values collected on the two Mondays would be used in the Monday calculations.

How are the Daily and Hourly Statistics calculated?

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected. Focus ModeOn Android 9 and above, Focus Mode disables apps when it is on.

What are the recommended G6 Android phone settings?

At this time, Dexcom will not have a recycling program. Dexcom recommends that users dispose of the used applicator following local guidelines for blood containing components.

Is Dexcom creating a recycling program for the sensor applicator at launch?

If you upload your receiver to the Clarity home user account, you can share your home user account data with your health care provider. Your clinic will need to give you a sharing invitation via email or printed invitation to initiate sharing. 

How can I share my data using a Dexcom Receiver?

The transmitter SN is a series of numbers and/or letters that can be found in the following locations. On the transmitter box label the transmitter SN number is the same as the SN number on the box.

Entering your Transmitter SN into your Dexcom receiver 

The Clarity User Guide can be found and printed from the Clarity Help menu. Your local Dexcom representative can also provide a printed copy.

Where can I obtain a printed version of the Dexcom Clarity user guide?

Each year we assess whether to keep supporting older Operating Systems (OS) for Dexcom apps.

Why am I being asked to update my phone&#x27;s operating system (OS) to continue getting Dexcom app updates?

The warranty life of the receiver is one year.

What is the receiver warranty?

The Dexcom G6 sensor is approved to be worn up to 10 days.

How long can I wear the sensor?

Computer and Internet requirements (http://www.dexcom.com/clarity-requirements)

What are the computer and software requirements for Dexcom Clarity?

You have the option to use only the app, only the receiver, or both at the same time.

Do I need to use my receiver? 

Any event that is entered into your CGM will show up on Dexcom Clarity graphs when your data is updated from your Dexcom G5 Mobile CGM System or you upload your receiver to Clarity.

Will events entered into my CGM receiver show up in Dexcom Clarity?

Time in Range is the percentage of time that glucose levels are in low, target and high ranges. Dexcom Clarity displays time in range from both daytime and nighttime ranges. 

How are ranges defined for Time in Range?

Go to https://clarity.dexcom.eu from an internet browser with internet connection. Review Clarity&#x27;s list of computer and internet requirements if needed.

How do I get to Dexcom Clarity?

Your new transmitter will need to be paired with your receiver before use. Any time you switch to a new transmitter and/or receiver, you must enter the transmitter SN into your receiver.

How do I pair a new G6 transmitter with my receiver?

When the low utilization filter is applied, days with less than 50% CGM data capture will display.

What is a low utilization day?

The Ambulatory Glucose Profile (AGP) is a licensed, standardized glucose report created by the International Diabetes Center (IDC). 

What is the AGP Report?

Login issues can be caused by having the incorrect country or region selected in your smartphone settings. 

Why do I see &quot;username or password are incorrect&quot; when I try to log into the Dexcom Clarity app on my smartphone? 

At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.

How do I access past data from Dexcom STUDIO?

It is possible to use both a smart device and a receiver to provide CGM data. The smart device system streams data to the Clarity server, where that data is made available for reports after three hours.

Can I use both a receiver and smart device with Dexcom Clarity?

How to accept a sharing invitation from your clinic within the Clarity app.

How can I share my Clarity reports with my healthcare professional?

Under the Devices section of Dexcom Clarity&#x27;s Overview page you will find the alert settings and last upload for the device. These settings are for your reference and are separate from Dexcom Clarity settings.

Does Dexcom Clarity have information about my receiver or smart device?

In Dexcom Clarity, use the Settings page to customize data display and sharing. Changes only apply to Dexcom Clarity and do not change any settings on your Dexcom CGM system. 

How can I customize Dexcom Clarity?

Yes, G6 does work with Clarity. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.

Will Dexcom Clarity work with G6?

The smartphone system sends data to the Dexcom server, where that data is made available for reports.

How does Dexcom Clarity get my data?

All data uploaded to Dexcom Clarity will remain accessible as long as the product is available for use. 

How far back can I access my data in Dexcom Clarity?

Check Dexcom&#x27;s compatibility chart &lt;https://www.dexcom.com/compatibility&gt; before updating your smart device or mobile operating system (OS). Dexcom tests its apps for compatibility on new OS versions after they&#x27;re released.

What devices and software are compatible with Dexcom apps?

All Follow version users can tap the 24 hour button on your Sharer&#x27;s page. Follow version 4.0 and up users may also turn the smart device sideways to see more detailed data.

How can I see the last 24 hours of my Sharer&#x27;s glucose readings?

Yes, you can choose which glucose notifications you receive for each Sharer. Changes to settings in the Follow app do not affect the Sharer&#x27;s CGM settings.

Can I customize notification settings?

To share glucose data with Apple Health read our instructions.

How do I share my glucose data with the Apple Health app?

We understand you may be concerned about granting this permission, but Dexcom does not use this permission to track your location.

Why does the G6 Android app ask for Location Permission?

A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

What smart devices are compatible with the G6?

The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost. The system is designed to work properly without calibrations.

Does the G6 accept calibrations?

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended G6 iPhone settings?

iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility 

What smart phones are compatible with the Follow app? 

Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile. New followers - Download the Dexcom Follow app from the Apple App Store or Google Play Store.

Does the Follow App work with G6?

Dexcom Share is a feature within the G6 app that allows for remote monitoring.

How do I share my G6 glucose data with followers?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

Support for the Android Do Not Disturb Permission was introduced with the release of G6 Android app version 1.9.0.

What is the Android Do Not Disturb Permission? 

Find the reason why you may not receive the expected notifications.

Why am I not getting glucose notifications?

A G6 transmitter lasts for three months (same as G5 Mobile).

How long does the Dexcom G6 transmitter last?

Check out our Downloads and Guides (http://www.dexcom.com/IFU/g6/international) section for support or contact your local Dexcom Representative.

Dexcom G6 CGM System

Dexcom G6 CGM System topics

Still need answers?