Troubleshooting Dexcom G7 CGM System
Troubleshooting (Setting Up Your System)
What are the recommended Dexcom G7 iPhone Settings?
Your smartphone settings can prevent the Dexcom G7 app from working. Learn more about the settings that will allow your app to work as expected.
What are the recommended Dexcom G7 Android smartphone settings?
Your smartphone settings can prevent the Dexcom G7 app from working. Learn more about the settings that will allow your app to work as expected.
Can I use Dexcom G6 components with my Dexcom G7 CGM System?
No. Dexcom G6 sensors, transmitters, and receivers are not compatible with the Dexcom G7 CGM System.
Troubleshooting (Using Your Dexcom CGM)
What do I do if my CGM values seem inaccurate?
Refer to the Dexcom G7 User Guide for information on Dexcom G7 accuracy.
Why is My Dexcom Device Still Searching?
Pairing usually takes less than 5 minutes. If it takes longer, use these troubleshooting tips. You can also go to the Help screen on your display device.
What does Calibration Not Used mean?
The Calibration Not Used alert means the sensor was not able to use the calibration you entered.
Android™ 15 is compatible, but I am still experiencing Signal Loss.
Dexcom G7 is now compatible* with the latest version of Android 15.
Sensor Adhesion Issues
How can I avoid irritated or sensitive skin caused by the Dexcom G7 sensor adhesive?
Some people may be sensitive to the sensor adhesive, so extra care can help. Follow the insertion instructions carefully, review the site preparation tips and consider these points.
How can I keep my Dexcom sensor adhered to my body?
Follow the insertion instructions carefully. Extra care may help you keep your sensor on for the entire sensor session.
Compatible Software and Apps
If I am replacing my compatible smart device, what will I need to do?
The Dexcom G7 sensor can only connect with one smart device at a time. If you get a new smartphone, for example, you need to go into your old smartphone's Bluetooth settings and turn Bluetooth off.