Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Dexcom G7 CGM System

Dexcom G6 CGM System

Click to view Dexcom G6 FAQs

Clarity  Reporting Software

Click to view Dexcom Clarity FAQs

Follow App for Family & Friends

Click to view Follow App FAQs

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Yes, Dexcom G7 is indicated for children as young as 2 years old.

Is the Dexcom G7 CGM System indicated for paediatric patients?

Calibration is not required. If you want to calibrate, you can log it as an event within the G7 App. 

Can I calibrate Dexcom G7?

Your Dexcom G7 app can be connected to Apple Health or Google Health Connect to access data from the apps and devices you use to track your activity.

How do I get activity data into my Dexcom G7 App?

Currently, the Dexcom G7 Direct to Watch feature is only compatible with Apple Watch. See dexcom.com/compatibility for more information.

What smartwatches have Direct to Watch compatibility?

To set up Dexcom G7 Direct to Watch, you must have an iPhone* that is running iOS 17 or later and an Apple Watch Series 6 or later running watchOS10.

Do I need an iPhone to pair directly with my Apple Watch?

The Dexcom G7 sensor is indicated to be worn for up to 10 days, plus a 12-hour grace period at the end.

How long can I wear the Dexcom G7 sensor?

Apple Health is compatible with a wide variety of activity and fitness apps including Apple Watch, Garmin Watch, Oura Ring, Strava, and Peloton.

What apps and devices are compatible with Apple Health and Health Connect?

If you&#x27;re in water, you may not get sensor readings until you get out.

When using Direct to Watch, will I get my numbers while I am swimming?

You must end the Dexcom G7 sensor session or grace period before you start a new sensor.

How do I start a new sensor?

To use Direct to Watch you must have one of the following Apple Watch models, running watchOS 10 or later.

What Apple Watches are compatible with Dexcom G7 Direct to Watch

Your smartphone settings can prevent the Dexcom G7 app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended Dexcom G7 Android smartphone settings?

Once inserted, the sensor is waterproof up to 2.4 meters. The receiver is not.

Can I get Dexcom G7 wet?

We are always updating the smart device compatibility list. Please visit dexcom.com/g7-compatibility 

Are certain smartphones compatible with Dexcom G6 that are not compatible with Dexcom G7?

No. Dexcom G6 sensors, transmitters, and receivers are not compatible with the Dexcom G7 CGM System.

Can I use Dexcom G6 components with my Dexcom G7 CGM System?

You’ll see your current glucose reading, trend arrow, trend graph, and alerts. Tap the trend graph to see your sensor readings over the past 1, 3, or 6 hours.

What G7 features can I view on my Apple Watch when in Direct to Watch Mode?

No, Direct to Watch is not available on Dexcom G6. As we continue to build out Dexcom G7’s connected partner ecosystem we encourage everyone to upgrade to Dexcom G7.

Is Direct to Watch available with the Dexcom G6 CGM System?

Some people may be sensitive to the sensor adhesive, so extra care can help. Follow the insertion instructions carefully, review the site preparation tips and consider these points.

How can I avoid irritated or sensitive skin caused by the Dexcom G7 sensor adhesive?

Dexcom G7 has new alert sounds and sound options.

Are there any changes to alerts for Dexcom G7 compared to Dexcom G6?

To use Direct to Watch, you must have the following:  Apple Watch 6 or later, running watchOS 10 or later; iPhone running iOS 17;  Must have Dexcom G7 App version 2.1 or later.

What are the Device &amp; Operating system requirements for Direct To Watch?

How to share glucose data with Apple Health

How do I share my glucose data with the Apple Health app?

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Check out our Downloads and Guides (http://www.dexcom.com/IFU/g6/international) section for support or contact your local Dexcom Representative.

I&#x27;m having trouble getting started - what should I do?

Support for the Android Do Not Disturb Permission was introduced with the release of G6 Android app version 1.9.0. Safety is Dexcom&#x27;s top priority, so this new app permission is required.

What is the Android Do Not Disturb Permission?

Yes, the Dexcom G6 app will be available for free download in the Google Play and Apple App Stores. The Dexcom G5 Mobile App will not work with a G6 System and vice versa.

Is there a new app for the G6?

With the Dexcom G6 app version 1.9 and later, you can ask Siri to recite your Dexcom glucose readings out loud and display your graph directly on the lock screen.

How do I set up Siri on the G6 app?

We understand you may be concerned about granting this permission, but Dexcom does not use this permission to track your location. The Android Bluetooth implementation we use requires you to give us this level of Location Permission.

Why does the G6 Android app ask for Location Permission?

The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. (Please note: The G6 system will not work with the G5 Mobile app.) It is available for free from the Apple App or Google Play stores. The app is named &quot;Dexcom G6&quot;.

How do I set up the Dexcom G6 with my phone?

No. The new Dexcom G6 CGM system is designed to eliminate the need for fingerstick calibrations* and can be used for 10 days without restart.

Can the sensor be restarted after 10 days?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected. App PauseOn Android 10 and above, Pause temporarily disables apps.

What are the recommended Android phone settings?

Each year we assess whether to keep supporting older Operating Systems (OS) for Dexcom apps. 

Why am I being asked to update my phone&#x27;s operating system (OS) to continue getting Dexcom app updates?

A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

What smart devices are compatible with the G6?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

Yes, G6 does work with Clarity. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.

Will Dexcom Clarity work with G6?

A new Dexcom patient will receive the Dexcom G6 system including a transmitter and sensors. An optional touch screen receiver is available as well. If you decide to use a compatible smart device, you will need to download the new Dexcom G6 app.

What components are required with the new G6 system?

You have the option to use only the app, only the receiver, or both at the same time.

Do I need to use my receiver? 

Yes, you&#x27;ll need to put in the sensor code from the sensor each time you start a new one. The sensor code is found on the bottom of the applicator on the adhesive strip.

Do I have to put the sensor code in every time I start a new sensor?

Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile. New followers - Download the Dexcom Follow app from the Apple App Store or Google Play Store.

Does the Follow App work with G6?

Yes, Dexcom G6 is indicated for children as young as 2 years old.

Is this product approved for Pediatrics?

The Dexcom G6 sensor is approved to be worn up to 10 days.

How long can I wear the sensor?

At this time, Dexcom will not have a recycling program. Dexcom recommends that users dispose of the used applicator following local guidelines for blood containing components.

Is Dexcom creating a recycling program for the sensor applicator at launch?

Go to http://www.dexcom.com/global to learn more.

Is Dexcom G6 available in my country?

In order to receive and see your Dexcom CGM data in Dexcom Clarity and your third-party apps and devices (e.g. Glooko app), please ensure the following settings

Why am I not seeing data in Dexcom Clarity or in my third-party application?

Login issues can be caused by having the incorrect country or region selected in your smartphone settings. Within smartphone settings, set the Region (iOS) and Language/Region (Android) to match your Dexcom account then, reinstall the Dexcom Clarity app and try again.

Why do I see &quot;username or password are incorrect&quot; when I try to log into the Dexcom Clarity app on my smartphone?

Yes, Dexcom G7 works with Dexcom Clarity.

Will Dexcom Clarity work with Dexcom G7?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended iPhone settings?

iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility 

What smart phones are compatible with the Follow app? 

Yes, the Dexcom Follow app works the same way as it did with the Dexcom G6 app on compatible smart devices.