Setting Up Your Dexcom G6 System
Using the Follow App
Calibration and Accuracy Issues
Does the G6 accept calibrations?
The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost. The system is designed to work properly without calibrations.
Changing Your Sensor and Transmitter
Can I use the G5 Mobile sensors with the G6 transmitter? Or any G5 Mobile components?
No, the G5 Mobile sensors, transmitters and receiver are not compatible with the G6 system.
Common Activities with Dexcom CGM
What components are required with the new G6 system?
A new Dexcom patient will receive the Dexcom G6 system including a–transmitter and sensors. An optional touch screen receiver is available as well.
Setting Up Your Smartphone or Receiver
What are the recommended G6 iPhone settings?
Your phone settings can prevent the Dexcom G6 app from working.
What smart devices are compatible with the G6?
A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility
What are the recommended G6 Android phone settings?
Your phone settings can prevent the Dexcom G6 app from working.
Is there a new app for the G6?
Yes, the Dexcom G6 app will be available for free download in the Google Play and Apple App Stores. The Dexcom G5 Mobile App will not work with a G6 System and vice versa.
Setting Up Follow on a New Device
What smart phones are compatible with the Follow app?
iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility
What devices and software are compatible with Dexcom apps?
Check Dexcom’s compatibility chart <https://www.dexcom.com/compatibility> before updating your smart device or mobile operating system (OS). Dexcom tests its apps for compatibility on new OS versions after they’re released.
Setting Up Sharing and Dexcom Clarity
How do I get to Dexcom Clarity?
Go to https://clarity.dexcom.eu from an internet browser with internet connection. Review Clarity's list of computer and internet requirements if needed.
Can I use both a receiver and smart device with Dexcom Clarity?
It is possible to use both a smart device and a receiver to provide CGM data.
How can I customize Dexcom Clarity?
In Dexcom Clarity, use the Settings page to customize data display and sharing.
Using Your Receiver
What are the recommended Android phone settings?
Your phone settings can prevent the Dexcom Follow app from working.