Introduction to Dexcom CGM
Common Dexcom CGM Questions
What are the main differences between Dexcom G5 Mobile and G6?
The Dexcom G6 is the latest generation of CGM available from Dexcom.
What are the recommended Android phone settings?
Your phone settings can prevent the Dexcom Follow app from working.
I'm an existing customer. Can I upgrade to Dexcom G6?
Visit our Dexcom Store to place your first Dexcom G6 order or to reorder supplies.
What are the recommended iPhone settings?
Your phone settings can prevent the Dexcom Follow app from working.
Common Activities with Dexcom CGM
What components are required with the new G6 system?
A new Dexcom patient will receive the Dexcom G6 system including a–transmitter and sensors. An optional touch screen receiver is available as well.
Where and How to Order
Setting Up Your Smartphone or Receiver
How do I set up the Dexcom G6 with my phone?
The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app.
Setting Up Follow on a New Device
What smart phones are compatible with the Follow app?
iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility
What devices and software are compatible with Dexcom apps?
Check Dexcom’s compatibility chart <https://www.dexcom.com/compatibility> before updating your smart device or mobile operating system (OS). Dexcom tests its apps for compatibility on new OS versions after they’re released.