Troubleshooting Dexcom Follow
Using the Follow App
What are the recommended Android phone settings?
Your phone settings can prevent the Dexcom Follow app from working.
Why was I asked to update my Dexcom Follow app?
The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.
What should I do if Follow says notifications are off?
Allow notifications from Follow in your smart device settings.
Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?
No, your smart device must have sound enabled to receive notification sounds.