Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Dexcom G6 CGM System

Click to view Dexcom G6 FAQs

Clarity  Reporting Software

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Follow App for Family & Friends

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The Dexcom G6 is the latest generation of CGM available from Dexcom.

What are the main differences between Dexcom G5 Mobile and G6?

The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app.

How do I set up the Dexcom G6 with my phone?

Go to https://clarity.dexcom.eu from an internet browser with internet connection. Review Clarity&#x27;s list of computer and internet requirements if needed.

How do I get to Dexcom Clarity?

Your phone settings can prevent the Dexcom G6 app from working.

What are the recommended G6 iPhone settings?

The smartphone system sends data to the Dexcom server, where that data is made available for reports.

How does Dexcom Clarity get my data?

The “Urgent Low Soon” alert is a new alert that can warn users in advance (within 20 minutes) of a severe hypoglycemic event (55 mg/dL or 3.1 mmol/L) — allowing them time to take appropriate action before an event happens.

Are there any changes with alarms and alerts?

A G6 transmitter lasts for three months (same as G5 Mobile).

How long does the Dexcom G6 transmitter last?

Without your sensor code, you&#x27;ll need to calibrate twice after your 2-hour sensor warmup is complete, a third time 12 hours later, a fourth time 12 hours after that, and then once every 24 hours.

I lost my sensor code. What do I do?

The Dexcom G6 is Dexcom&#x27;s latest generation continuous glucose monitoring (CGM) system.

What is the Dexcom G6?

A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

What smart devices are compatible with the G6?

Your phone settings can prevent the Dexcom Follow app from working. 

What are the recommended Android phone settings?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

Time in Range is the percentage of time that glucose levels are in low, target and high ranges. Dexcom Clarity displays time in range from both daytime and nighttime ranges.

How are ranges defined for Time in Range?

Go to http://www.dexcom.com/global to learn more.

Is Dexcom G6 available in my country?

Just like G5 Mobile, approved sensor insertion sites are on the belly (age 2 years and older) or the upper buttocks (ages 2-17 years).

Where can I insert my G6 sensor?

The warranty life of the receiver is one year.

What is the receiver warranty?

The Ambulatory Glucose Profile (AGP) is a licensed, standardized glucose report created by the International Diabetes Center (IDC).

What is the AGP Report?

No, the G5 Mobile sensors, transmitters and receiver are not compatible with the G6 system.

Can I use the G5 Mobile sensors with the G6 transmitter? Or any G5 Mobile components?

A new Dexcom patient will receive the Dexcom G6 system including a–transmitter and sensors. An optional touch screen receiver is available as well.

What components are required with the new G6 system?

Each year we assess whether to keep supporting older Operating Systems (OS) for Dexcom apps.

Why am I being asked to update my phone&#x27;s operating system (OS) to continue getting Dexcom app updates?

Is Dexcom Clarity compatible with both G4 Platinum and G5 Mobile platforms?

Clinics can easily send email invitations to patients. All you have to do is accept the email invitation by entering the code provided in the invite from your physician or clinic.

How can I share information with my doctor?

In order to receive and see your Dexcom CGM data in Dexcom Clarity and your third-party apps and devices (e.g. Glooko app)

Why am I not seeing data in Dexcom Clarity or in my third-party application?

For every release, a notification banner is posted at the top of the Dexcom Clarity on the day of the release. 

How do I know when Dexcom Clarity has been updated?

At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.

How do I access past data from Dexcom STUDIO?

The Clarity User Guide can be found and printed from the Clarity Help menu. Your local Dexcom representative can also provide a printed copy.

Where can I obtain a printed version of the Dexcom Clarity user guide?

It is possible to use both a smart device and a receiver to provide CGM data. 

Can I use both a receiver and smart device with Dexcom Clarity?

Daily statistics are calculated values for the individual day of the week over the date range selected.

How are the Daily and Hourly Statistics calculated?

Under the Devices section of Dexcom Clarity&#x27;s Overview page you will find the alert settings and last upload for the device. These settings are for your reference and are separate from Dexcom Clarity settings.

Does Dexcom Clarity have information about my receiver or smart device?

When the low utilization filter is applied, days with less than 50% CGM data capture will display.

What is a low utilization day?

Yes. If you currently use the Dexcom G5¬†Mobile Continuous Glucose Monitoring (CGM) System and have downloaded the Dexcom G5 Mobile app, then you have already created a Dexcom account and should use this to log in to Clarity

Do I need a Dexcom account to access Dexcom Clarity?

Yes, G6 does work with Clarity. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.

Will Dexcom Clarity work with G6?

If you upload your receiver to the Clarity home user account, you can share your home user account data with your health care provider.

How can I share my data using a Dexcom Receiver?

In Dexcom Clarity, use the Settings page to customize data display and sharing.

How can I customize Dexcom Clarity?

Computer and Internet requirements (http://www.dexcom.com/clarity-requirements)

What are the computer and software requirements for Dexcom Clarity?

Any event that is entered into your CGM will show up on Dexcom Clarity graphs when your data is updated from your Dexcom G5¬†Mobile CGM System or you upload your receiver to Clarity.

Will events entered into my CGM receiver show up in Dexcom Clarity?

No, your smart device must have sound enabled to receive notification sounds.

Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?

Yes, you can choose which glucose notifications you receive for each Sharer.

Can I customize notification settings?

Remotely monitor a Dexcom CGM user&#x27;s glucose with the Dexcom Follow app.

What is Dexcom Follow?

iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility

What smart phones are compatible with the Follow app?

Allow notifications from Follow in your smart device settings.

What should I do if Follow says notifications are off?

If you&#x27;re changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.

How do I follow using my new smart device?

Yes, you get Follow notifications when the app is closed.

Will I receive notifications if the Follow app is closed?

What are the recommended iPhone settings?

To see the last 24 hours of Sharer&#x27;s glucose readings

How can I see the last 24 hours of my Sharer&#x27;s glucose readings?

If you’re changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.

Check Dexcom’s compatibility chart &lt;https://www.dexcom.com/compatibility&gt; before updating your smart device or mobile operating system (OS). Dexcom tests its apps for compatibility on new OS versions after they’re released.

What devices and software are compatible with Dexcom apps?

Support for the Android Do Not Disturb Permission was introduced with the release of G6 Android app version 1.9.0.