Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Allow notifications from Follow in your smart device settings.

What should I do if Follow says notifications are off?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

If you’re changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.

How do I follow using my new smart device?

Yes, you can choose which glucose notifications you receive for each Sharer. Changes to settings in the Follow app do not affect the Sharer’s CGM settings.

Can I customize notification settings?

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended G6 iPhone settings?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected. Screen Time&#x27;s Downtime and App Limits can temporarily disable apps.

What are the recommended iPhone settings? 

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected. Focus Mode On Android 9 and above, Focus Mode disables apps when it is on.

What are the recommended G6 Android phone settings?

No, your smart device must have sound enabled to receive notification sounds.

Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?

Support for the Android Do Not Disturb Permission was introduced with the release of G6 Android app version 1.9.0. Safety is Dexcom’s top priority

What is the Android Do Not Disturb Permission? 

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected. 

What are the recommended Android phone settings?

Yes, you get Follow notifications when the app is closed.

Sharing with Followers

Using the Follow App

What should I do if Follow says notifications are off?

Why was I asked to update my Dexcom Follow app?

How do I follow using my new smart device?

Can I customize notification settings?