Using Clarity Reporting Software
Setting Up Sharing and Dexcom Clarity
Why do I see “username or password are incorrect” when I try to log into the Dexcom Clarity app on my smartphone?
Login issues can be caused by having the incorrect country or region selected in your smartphone settings.
How does Dexcom Clarity get my data?
The smartphone system sends data to the Dexcom server, where that data is made available for reports. To receive this data, the smartphone needs to be connected to the internet and have the Dexcom Mobile CGM app running.
Can I use both a receiver and smart device with Dexcom Clarity?
It is possible to use both a smart device and a receiver to provide CGM data. The smart device system streams data to the Clarity server, where that data is made available for reports after three hours.
Will Dexcom Clarity work with G6?
Yes, G6 does work with Clarity. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.
Understanding Data and Trends
What is the AGP Report?
The Ambulatory Glucose Profile (AGP) is a licensed, standardized glucose report created by the International Diabetes Center (IDC).
Troubleshooting
Who should I contact if I have questions regarding Dexcom Clarity?
Please contact your local Dexcom representative.
Exporting and Sharing Reports
How do I access past data from Dexcom STUDIO?
At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.
Using Your Receiver
How can I share my data using a Dexcom Receiver?
If you upload your receiver to the Clarity home user account, you can share your home user account data with your health care provider.