Dexcom G6 Compatibility FAQ
Updating Your Device Software
Why am I not getting glucose notifications?
There are several reasons you may not receive expected notifications. In your Follow app
Setting Up Sharing and Dexcom Clarity
Will Dexcom Clarity work with G6?
Yes, G6 does work with Clarity. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.
Calibration and Accuracy Issues
Does the G6 accept calibrations?
The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost. The system is designed to work properly without calibrations.
Common Dexcom CGM Questions
I’m an existing customer. Can I upgrade to Dexcom G6?
Visit our Dexcom Store to place your first Dexcom G6 order or to reorder supplies.
What components are required with the new G6 system?
A new Dexcom patient will receive the Dexcom G6 system including a–transmitter and sensors. An optional touch screen receiver is available as well.
Setting Up Your Smartphone or Receiver
How do I set up the Dexcom G6 with my phone?
The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. (Please note: The G6 system will not work with the G5 Mobile app.) It is available for free from the Apple App or Google Play stores. The app is named “Dexcom G6”.
What smart devices are compatible with the G6?
A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility
Is there a new app for the G6?
Yes, the Dexcom G6 app will be available for free download in the Google Play and Apple App Stores. The Dexcom G5 Mobile App will not work with a G6 System and vice versa.
Setting Up Follow on a New Device
What smart phones are compatible with the Follow app?
iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility
What devices and software are compatible with Dexcom apps?
Check Dexcom’s compatibility chart <https://www.dexcom.com/compatibility> before updating your smart device or mobile operating system (OS). Dexcom tests its apps for compatibility on new OS versions after they’re released.
Compatible Software and Apps
What are the computer and software requirements for Dexcom Clarity?
A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.
Using the Follow App
Does the Follow App work with G6?
Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile.