Setting Up Your System
Calibration and Accuracy Issues
Does the G6 accept calibrations?
The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost.
Using Your Sensor and Transmitter
What is a sensor code and why do I need one?
When you start a new sensor, you must enter a code into your display device to use the G6 without fingerstick calibrations.
Setting Up Your Smartphone or Receiver
What components are required with the G6 system?
A new Dexcom patient will receive the Dexcom G6 system including a transmitter and sensors. An optional touch screen receiver is available as well. If you decide to use a compatible smart device*, you will need to download the new Dexcom G6 app.
What are the recommended G6 Android phone settings?
Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.
Why does the G6 Android app ask for Location Permission?
We understand you may be concerned about granting this permission, but Dexcom does not use this permission to track your location.
How do I set up the Dexcom G6 with my phone?
The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. It is available for free from the Apple App or Google Play stores.
Setting Up Follow on a New Device
What smart phones are compatible with the Follow app?
iOS and Android platforms are compatible for Followers.
Setting Up Sharing and Dexcom Clarity
Can I use both a receiver and smart device with Dexcom Clarity?
It is possible to use both a smart device and a receiver to provide CGM data. The smart device system streams data to the Clarity server, where that data is made available for reports after three hours.
How does Dexcom Clarity get my data?
If you use a receiver, you log in to Clarity from a computer, connect your receiver, then follow the Clarity Upload Instructions. The data stored on your receiver will appear instantly.
How do I know when Dexcom Clarity has been updated?
For every release, a notification banner is posted at the top of the Dexcom Clarity on the day of the release. Follow the banner's link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.
How can I customise Dexcom Clarity?
In Dexcom CLARITY, use the Settings page to customise data display and sharing. Changes only apply to Dexcom CLARITY and do not change any settings on your Dexcom CGM system.
Compatible Software and Apps
What Smart Device Operating Systems are compatible with Dexcom Apps?
A list of the Apple Operating Systems (iOS) and Android Operating Systems compatible with each Dexcom app are available at dexcom.com/compatibility.
What are the computer and software requirements for Dexcom Clarity?
A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.
Software Updates
How soon will Dexcom support new operating system (OS) versions after they are released?
Dexcom tests all apps on new OS versions, including public betas, after the OS is released. It may take several days or more to complete testing and update the app to be fully compatible with a new OS version. Dexcom recommends checking the compatibility before installing a new OS version on your smart device, and not installing the new version until we approve it.
Using the Follow App
What are the recommended G6 Android phone settings?
Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.
What are the recommended G6 iPhone settings?
Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.
Using the Dexcom CGM App
How do I share my glucose data with the Apple Health app?
Apple Health is a health and fitness tracking app included on Apple devices (iOS 8+). You can share your glucose data with Apple Health. Health gets the information after a three-hour delay, not in real time.
How do I share my glucose data with the S Health app?
S Health is a health and fitness tracking app for Android devices. You can share your glucose data with S Health. S Health gets the information after a three-hour delay, not in real time.
Device Upgrades
If I am replacing my smart device, what will I need to do?
To use your Dexcom system with a new smart device, you first need to stop your sensor session on your current device. Next, install the Dexcom CGM app on your new smart device.
Will updating my smart device affect how I can use my G6?
Before upgrading your smart device or its operating system, check dexcom.com/compatibility. Automatic updates of the app or your device operating system can change settings or shut down the app. Always update your smart device manually and verify correct device settings afterward.