Reordering Sensors and Supplies
Changing Your Sensor and Transmitter
What is the Dexcom G6 transmitter warranty?
Your Dexcom G6 Mobile transmitter is covered under a limited warranty for three months, starting from the shipment date.
Is Dexcom creating a recycling program for the sensor applicator at launch?
At this time, Dexcom will not have a recycling program.
How long does the Dexcom G6 transmitter last?
A G6 transmitter lasts for three months (same as G5 Mobile).
Using Your Sensor and Transmitter
Can the sensor be restarted after 10 days?
No. The Dexcom G6 CGM system is designed to eliminate the need for fingerstick calibrations* and can be used for 10 days without restart.
Troubleshooting
What do the Question Marks (???) mean?
The question marks mean that the transmitter does not understand the sensor readings for the moment. You will want to wait a minimum of 3 hours for them to clear. If they do not clear within that time frame, please contact your local distributor for assistance.
What does the hour glass icon mean?
This icon means the transmitter and the sensor are not communicating. Make sure your transmitter is properly stored in the sensor pod. If the icon does not go away within 3 hours, contact your local distributor for assistance.