Compatibility
Updating Your Device Software
Why am I being asked to update my phone's operating system (OS) to continue getting Dexcom app updates?
Each year we assess whether to keep supporting older Operating Systems (OS) for Dexcom apps. When an OS you're using is no longer supported for your Dexcom app, we will ask you to update your OS to continue getting app updates.
How soon will Dexcom support new operating system (OS) versions after they are released?
Dexcom tests all apps on new OS versions, including public betas, after the OS is released. It may take several days or more to complete testing and update the app to be fully compatible with a new OS version. Dexcom recommends checking the compatibility before installing a new OS version on your smart device, and not installing the new version until we approve it.
Device Upgrades
If I am replacing my smart device, what will I need to do?
To use your Dexcom system with a new smart device, you first need to stop your sensor session on your current device. Next, install the Dexcom CGM app on your new smart device.
Will updating my smart device affect how I can use my G6?
Before upgrading your smart device or its operating system, check dexcom.com/compatibility. Automatic updates of the app or your device operating system can change settings or shut down the app. Always update your smart device manually and verify correct device settings afterward.
How soon will Dexcom support new operating system (OS) versions after they are released?
Dexcom tests all apps on new OS versions, including public betas, after the OS is released. It may take several days or more to complete testing and update the app to be fully compatible with a new OS version. Dexcom recommends checking the compatibility before installing a new OS version on your smart device, and not installing the new version until we approve it.
Setting Up Sharing and Dexcom Clarity
Can I use both a receiver and smart device with Dexcom Clarity?
It is possible to use both a smart device and a receiver to provide CGM data. The smart device system streams data to the Clarity server, where that data is made available for reports after three hours.
How do I know when Dexcom Clarity has been updated?
For every release, a notification banner is posted at the top of the Dexcom Clarity on the day of the release. Follow the banner's link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.
Will Dexcom Clarity work with G6?
Yes, G6 does work with Clarity. Patients will not need to register again.
Does Dexcom Clarity have information about my receiver or smart device?
Under the Devices section of the Dexcom CLARITY Overview page you will find the alert settings and last upload for the device. These settings are for your reference and are separate from Dexcom CLARITY settings.
Calibration and Accuracy Issues
Does the G6 accept calibrations?
The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost.
Setting Up Your Smartphone or Receiver
What components are required with the G6 system?
A new Dexcom patient will receive the Dexcom G6 system including a transmitter and sensors. An optional touch screen receiver is available as well. If you decide to use a compatible smart device*, you will need to download the new Dexcom G6 app.
What are the recommended G6 Android phone settings?
Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.
How do I set up the Dexcom G6 with my phone?
The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. It is available for free from the Apple App or Google Play stores.
What smart devices are compatible with the G6?
A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility
Setting Up Follow on a New Device
What smart phones are compatible with the Follow app?
iOS and Android platforms are compatible for Followers.
Using the Follow App
What are the recommended G6 Android phone settings?
Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.
Does the Follow App work with G6?
Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile.
What are the recommended G6 iPhone settings?
Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.
Pairing and Connectivity Issues
Why am I receiving signal loss for over an hour on my smart device?
Signal loss can occur for a number of reasons. The most common reason is smartphone settings that are hindering the app from functioning correctly.
Compatible Software and Apps
What devices and software are compatible with Dexcom apps?
Visit Dexcom compatibility to determine if your device is compatible.
What Smart Device Operating Systems are compatible with Dexcom Apps?
A list of the Apple Operating Systems (iOS) and Android Operating Systems compatible with each Dexcom app are available at dexcom.com/compatibility.
What are the computer and software requirements for Dexcom Clarity?
A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.