Using Clarity Reporting Software
Setting Up Sharing and Dexcom Clarity
Can I use both a receiver and smart device with Dexcom Clarity?
It is possible to use both a smart device and a receiver to provide CGM data. The smart device system streams data to the Clarity server, where that data is made available for reports after three hours.
What is a low utilisation day?
When the low utilisation filter is applied, days with less than 50% CGM data capture will display.
How does Dexcom Clarity get my data?
If you use a receiver, you log in to Clarity from a computer, connect your receiver, then follow the Clarity Upload Instructions. The data stored on your receiver will appear instantly.
How do I know when Dexcom Clarity has been updated?
For every release, a notification banner is posted at the top of the Dexcom Clarity on the day of the release. Follow the banner's link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.
Understanding Data and Trends
What is the AGP Report?
The Ambulatory Glucose Profile (AGP) is a licensed, standardised glucose report created by the International Diabetes Center (IDC). AGP provides a big picture view of your diabetes management and is only one part of understanding your glucose patterns.
How far back can I access my data in Dexcom Clarity?
All data uploaded to Dexcom Clarity will remain accessible as long as the product is available for use. When logging in to Dexcom Clarity for the first time, there will be limited data depending on when the account was created. Going forward, data will continue to build as it is uploaded to Dexcom Clarity.
Where can I get more information about Dexcom and General Data Protection Regulation (GDPR)?
Dexcom complies with all applicable laws, including GDPR as of May 25, 2018. Details can be found in our Privacy Policy and in our published list of Frequently Asked Questions (FAQ).
How are the Daily and Hourly Statistics calculated?
Daily statistics are calculated values for the individual day of the week over the date range selected. For example, if the date range is for 14 days, all the CGM values collected on the two Mondays would be used in the Monday calculations.
Compatible Software and Apps
What are the computer and software requirements for Dexcom Clarity?
A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.
Managing Your Online Account
Do I need a Dexcom account to access Dexcom Clarity?
If you currently use the Dexcom G6 Mobile Continuous Glucose Monitoring (CGM) System and have downloaded the Dexcom G6 Mobile app, then you have already created a Dexcom account and should use this to log in to Clarity
Using Your Receiver
How can I share my data using a Dexcom Receiver?
If you upload your receiver to the CLARITY home user account, you can share your home user account data with your health care provider. Your clinic will need to give you a sharing invitation via email or printed invitation to initiate sharing.
Troubleshooting (Clarity/Studio Reporting Software)
Why do I see 'username or password are incorrect' when I try to log into the Dexcom Clarity app on my smartphone?
Login issues can be caused by having the incorrect country or region selected in your smartphone settings. Within smartphone settings, set the Region (iOS) and Language/Region (Android) to match your Dexcom account then, reinstall the Dexcom Clarity app and try again. Please contact your local Dexcom if you need further assistance.