Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Product is shipped from Dexcom&#x27;s Distribution Centre in Accrington, UK.

Where is product shipped from?

Tracking information is typically made available by your courier within 24 hours of the delivery date.

I placed an order, but I don&#x27;t see tracking information.

Yes, you can add as many shipping addresses as you like. You can add a new address as you proceed through checkout, or through the Address Book section of your Account.

Can I add more than one shipping address on my account?

We currently do not offer in-person pick up.

Can I pick up my order in person?

You can select to not require a signature upon delivery when entering in your shipping information.

I won&#x27;t be home to sign for my shipment. Can I have it delivered to an alternative location?

Orders can be changed only if they have not yet shipped. To change an order, please contact Customer Service on 0800 031 5761 or GB.Sales@Dexcom.com as soon as possible.

Can I change my order?

Start by checking the status of your shipment using the Tracking Number from your Shipping Confirmation email. If you have questions, please contact the courier first.

I haven&#x27;t received my order. What should I do?

Once your order has been processed by our warehouse, we are unable to amend the delivery address. If you wish to make any changes to your order please contact Customer Services immediately 0800 031 5761.

Can I amend the delivery address after I have placed my order?

No, all shipping destinations must be within the UK.

Can I ship to an address outside of the UK?

No, our offices do not hold product inventory.

Can I pick up my order at your offices in Camberley or Edinburgh?

You can edit addresses in your Address Book at any time. You can also edit an address as you proceed through checkout.

How do I change the address I want to ship to?

Which shipment methods can I choose from?

You can track your order by clicking on the tracking number in your shipping confirmation email. Your tracking number will also be available within your Order History once your product has shipped.

Where is my order? How do I track my order?

Orders placed before 2pm are shipped the same day Monday to Friday (excluding holidays), orders placed after 2pm will be dispatched the next working day.

I&#x27;ve placed my order. When will it ship?

Orders may be cancelled only if they have not yet been processed. To cancel an order, please contact Customer Service on 0800 031 5761 or GB.Sales@Dexcom.com as soon as possible.

Can I cancel my order?

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Where is product shipped from?

I placed an order, but I don't see tracking information.

Can I add more than one shipping address on my account?

Can I pick up my order in person?