Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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If you don’t have the Dexcom App because you’re using a receiver, you should use your username for Dexcom Clarity

Where to find your username in your Dexcom App

If you are still can’t find your username, please contact Customer Service on 0800 031 5761 or ukie.sales@dexcom.com

I have forgotten my username and am unable to find it in the Dexcom App

If you currently receive your Dexcom One on the NHS from your pharmacy you will need to obtain a prescription for both your sensors and transmitter.

How do I order a Dexcom One transmitter?

First, check to make sure the spelling of your email is correct. 

I&#x27;m trying to log in, but I&#x27;m being told my email or password is invalid.

Please note, that resetting your password will change it across all of your Dexcom accounts

I have forgotten my password

Downloads of user manuals for G6, G7 and Dexcom One+ are available free of charge.

I have lost my user manual, can I order another one?

Please log in with the username and password that you are using for your Dexcom app or Dexcom Clarity.

I am a parent or caregiver and cannot see my child’s or dependent’s orders

For more information about smart device compatibility, please view our compatibility guide.

I have a question about compatibility with smart devices.

Orders are shipped Monday to Friday during business hours. If an order is submitted past the shipping cut-off time or outside of business hours, the order will ship the following business day.

Why didn&#x27;t my order ship right away?

If you have diabetes or are buying on behalf of someone with diabetes you can claim relief from VAT.

How does VAT relief work?

Please log in with your Dexcom App or Dexcom Clarity account and check that the following details are correct

I can’t see my orders in my online account

For safety reasons, the Dexcom Store limits how much of each item can be ordered at a time*.

How much Dexcom product can I purchase at once?

Regulations require that all first-time users of a new generation of Dexcom product (such as the Dexcom G6) have Instructions for Use included in the first product shipment.

Why did I get Instruction manuals added to my order?

A &quot;Suspended&quot; subscription status means that we encountered a problem while trying to process your monthly payment.

My subscription status was changed to &quot;Suspended&quot;, what does that mean and what do I do now?

If you have placed orders in the past but you can’t see them in your online order history, please check that your contact details match those on record with the hospital where you are registered or with the Dexcom account that you set up on the website when ordering your sensors.

I have created an account, but it doesn&#x27;t show in my order history. What should I do?

If you do not receive your Reset Password assistance email within 5 minutes, it may be because your account is not fully set up.

I am trying to reset my password but haven’t received the email to reset it

First, check to make sure the spelling of your email or your username is correct. Your username will either be your email address, your mobile number (including the country code +44) or a username you created when setting up your Dexcom app.

I&#x27;m trying to log in, but I&#x27;m getting the message that my email or username is invalid.

If you do not own a compatible smart device you will need to buy a receiver.

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Articles

Where to find your username in your Dexcom App

I have forgotten my username and am unable to find it in the Dexcom App

How do I order a Dexcom One transmitter?

I'm trying to log in, but I'm being told my email or password is invalid.