Why is my display device still “Searching for Dexcom G7 sensor” and not pairing?
With the Dexcom G7 Continuous Glucose Monitoring (CGM) System, pairing usually takes less than 5 minutes. If it takes longer or is unsuccessful, use these troubleshooting tips. You can also go to the Help screen on your display device* for more information.
 |  |
Searching for sensor on the Dexcom G7 app | Searching for sensor on the Dexcom G7 receiver |
Keep device* close
- App: Always keep phone within 6 meters (20 feet) of the sensor.
- Receiver: For pairing, keep Dexcom receiver within 1 meter (3 feet) of sensor. Be sure there is nothing between the diabetes sensor and the receiver, like a wall. Pairing can take 5 minutes or longer if you have already paired the Dexcom app with the sensor.
Insert sensor to pair: Make sure your sensor is inserted. If it isn’t, insert the sensor now.
Check pairing code: Check that the pairing code you entered is the pairing code on the applicator. If it isn’t, edit the pairing code.
Move away from others wearing sensors: To reduce potential interference, stay more than 6 meters from other Dexcom sensors until pairing is complete. For pairing, you may have to go to a different area to get far enough away from other people.
Check display device*
- App: Sensor can be paired with only one smartphone
- Receiver: Sensor can be paired with only one Dexcom receiver
View the Dexcom G7 User Guide for more information or submit a Product Support Request if you’re still having issues.
* Display devices sold separately. For a list of compatible smart devices, please visit www.dexcom.com/compatibility. The optional receiver may be purchased through the Dexcom Store.
MAT-2487